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Deloitte Telco-Media-Entertainment-Flexible Consumption-Lead-to-Cash– Senior Manager in Detroit, Michigan

Telco-Media-Entertainment-FlexibleConsumption-Lead-to-Cash Senior Manager

Our Telecommunications, Media and Technology (TMT) industryclients include some of the most valued companies in the U.S. and many of theworld s top global brands. We are poised to help clients shape their evolvingbusiness models, scale and transform their operations, modernize theirprocesses and technologies, and constantly improve their customerexperience. Our Telecommunications, Media& Entertainment sector includes the world leaders intelecommunications, media, entertainment, sports, business informationservices, and digital platform companies for search, social, marketing,analytics, etc.

Companies in the technology,media, and telecommunications at (TMT) industry areundergoing profound shifts in howthey sell and deliver their products and services at .Increasingly, customers are demanding that they be able to consumeofferingsfrom media content to technology infrastructure and enterprisesoftware solutionsin a flexible, scalable, and secure manner. Customers wantto be able to choose where, how, and how much they consume and pay for.

Flexible consumptionrequires an entirely new business model that fundamentally alters how productsand services are sold and to whom. Movingto a pay-per-use business model at may call forchanges to businesscapabilities at , operatingmodels at , and enabling technologyplatforms at . In order to make the transition from amore traditional model, executives first need to determine what this new business model should look like. It all starts with understanding where you arecurrentlyand then determining where you need to be in order to respond best tocustomer requirements and market shifts.

Work You ll Do

Ourpractitioners work in integrated project teams on a range of projects coveringthe entire lifecycle from planning through to design, development and thedeployment of solutions. These project teams will often include leaders andspecialists from other business and technical disciplines from within theconsulting practice and from our clients. A focus on team work is thereforecritical. As a TMT Flex Consumption SeniorManager, you will bring considerable business functional expertise todefine new business capabilities, processes, and solutions to transform newbusiness models. You will interact daily with key business and IT executivesand lead multiple teams in various strategy and implementation activities

Responsibilitieswill include:

  • Client Management : Manage day to day interactions with executive clients and sponsors

  • Planning & Delivery Management : Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work; manage engagement economics; manage engagement risk

  • Business Development : Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies

  • People Development : Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices

  • Eminence Development : Develop practical solutions and methodologies; develop "thoughtware" and "point-of-view" documents; participate in public speaking events; get published in industry periodicals

The Team

Witha full range of capabilities, we work with clients through the entiretransformation, from inception and design through execution andoperation. We have professionals who are knowledgeable about all industrydynamics, core functional areas, strategic capabilities, and enablementtechnologies. We have a tested, proven frameworkand transformation methodology at to guide our clients with confidence frombusiness strategy through technical enablement:

  • Business strategy at : Overall business strategy to drive flexible consumption-based business models for the organization

  • Business model at : Clear definition and alignment on what is sold, to whom, and how

  • Business capabilities at : Enabling processes and policies to support the target business model

  • Operating model: Based on new set of business capabilities defining the right structure for organizing them to optimally deliver a company s offerings to the marketplace

  • Technology platform: Strategic automation of processes for efficiency via a technology platformapplications, infrastructure, data, integration, and security



  • 10 years of relevant technology consulting or industry experience

  • Extensive experience in Lead-To-Cash business capability design & prioritization, requirements management and future state process design.

  • Understanding of front office operations , customer front office improvement, pay-per-use model , Business Support Systems (BSS), Billing, order management, customer relationship management, call center automation.

  • Must have experience leading multiple complex full-cycle business transformations including leading clients and consulting staff through critical phases of capability assessment & prioritization, requirements management, future state process design, and technology/vendor selection

  • Solid understanding of flexible consumption models such as subscriptions, pay-as-you-go, usage-based and their role in innovative go-to-market approaches and new revenue models

  • Experience working across a broad range of technology solutions and applications with good understanding of the business models they support

  • Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities

  • Experience with selling to C-level executives and other business development activities

  • Pre-sales, proposal, and RFP experience

  • Proven track record of consistently attaining managed revenue targets as well as achieving quarterly or yearly sales objectives for new business

  • Experience contributing to the development and presentation of client proposals.

  • A willingness to travel 80 - 100% of the time

  • Limited Immigration Sponsorship may be available


  • Strong oral and written communication skills, presentation skills and MS Visio, PowerPoint, Excel and PowerPoint proficiency.

  • Superior critical thinking, analytical, and problem-solving skills.

  • Exceptional interpersonal, team-building, and communication skills.

  • Ability to build consensus and foster change in ambiguous settings.

  • Ability to lead large teams and own deliverables.

  • Ability to work in an ambiguous environment.

  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.

  • Must live within commuting distance of one of Deloitte s consulting offices.

How you ll grow

At Deloitte, our professional development plan focuses onhelping people at every level of their career to identify and use theirstrengths to do their best work every day. From entry-level employees to seniorleaders, we believe there s always room to learn. We offer opportunities tohelp sharpen skills in addition to hands-on experience in the global,fast-changing business world. From on-the-job learning experiences toformal development programs at Deloitte University, our professionals have avariety of opportunities to continue to grow throughout their career. ExploreDeloitte University, The Leadership Center. at


At Deloitte, we know that great people make a greatorganization. We value our people and offer employees a broad range ofbenefits. Learnmore about what working at Deloitte can mean for you. at

Deloitte s culture

Our positive and supportive culture encourages our peopleto do their best work every day. We celebrate individuals by recognizing theiruniqueness and offering them the flexibility to make daily choices that canhelp them to be healthy, centered, confident, and aware. We offer well-beingprograms and are continuously looking for new ways to maintain a culture whereour people excel and lead healthy, happy lives. Learnmore about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact thatmatters. This purpose defines who we are and extends to relationships with ourclients, our people and our communities. We believe that business has thepower to inspire and transform. We focus on education, giving, skill-basedvolunteerism, and leadership to help drive positive social impact in ourcommunities. Learnmore about Deloitte s impact on the world. at

Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.