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Deloitte Senior Business Center Assistant/Document Services in Detroit, Michigan

The Administrative Business Center (ABC) provides remote administrative services to Deloitte professionals across all offices in a business center environment. The Document Services Senior Business Center Assistant types, formats, and edits complex business documents such as financial statements, letters, presentations, and other client deliverables that must be error-free and of professional quality, meeting Deloitte brand standards, working independently in a virtual service center environment, under the supervision of an Administrative Business Center supervisor and manager.

Duties and Responsibilities:

  • Produce quality work in a fast-paced environment, meeting deadlines as well as customer expectations for quality and accuracy.

  • Work independently and accurately assess requirements for each project; be able to communicate effectively with customers when there are questions or issues to be addressed.

  • Know when to question data, and seek resolution before proceeding with production in order to eliminate wasted time and errors.

  • Maintain a thorough knowledge of Deloitte brand standards in order to offer accurate guidance to customers.

  • Maintain consistency of format and grammar in all projects with great attention to detail.

  • Assess jobs to determine the best work method for efficient and accurate production.

  • Provide direction and offer instruction as appropriate. Work with other ABC professionals to ensure adherence to brand standards.

  • Work closely with other word processors and proofreaders to share best practices.

  • Recommend new or enhanced applications and processes based on production requirements and experience.

  • Monitor deadlines and ensure timely delivery of projects. Negotiate deadlines when necessary.

  • Perform additional tasks as required.


  • Degree preferred

  • Advanced skills using MS Word, Excel and basic skills in PowerPoint required. Experience using other commonly used software, such as Outlook. Confidence with technology and workflow tools/processes

  • Task oriented and highly organized with the ability to prioritize effectively while working on multiple tasks.

  • Excellent interpersonal skills required, with the ability to build credibility and collaborate with firm personnel at all levels.

  • Detail oriented with excellent follow-through skills.

  • Excellent written and verbal communication skills.

  • Positive, professional attitude and presence.

  • Experience working in a virtual teaming environment utilizing instant messaging, email, and phone.

  • Flexibility to work overtime as required during peak periods on both weeknights and weekends.

  • Superior customer service experience essential, with strong negotiation skills and the ability to manage priorities against tight deadlines.

  • Able to follow directions, manage multiple tasks in a high volume environment, and respond to urgent requests in a positive manner.

  • Builds strong working relationships with people at all levels and develops/manages virtual relationships successfully

  • Ability to work independently and manages multiple priorities effectively

  • Must possess a client-service mindset and a desire to take on challenging projects. Will proactively investigate and mitigate risks, coordinating with team members and others to resolve issues and escalate issues as necessary

How You'll Grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.