Deloitte Salesforce Specialist Senior in Detroit, Michigan
Salesforce Specialist Senior
Customer & Marketing is creating a new model for a new age-we re an agency and a consultancy. Understanding the digital space and preparing for what s next is at our core. We help clients reimagine how profits are made, how relationships are created and led; we reshape how work gets done and rewire the competitive fabric of entire industries. That s the power of driving disruption. That s Customer & Marketing.
Work you ll do
A Specialist Senior at Deloitte works within an engagement team and is responsible for prototyping, process design (including scenario design, flow mapping), testing, training, development in APEX, DevOps. integrations, data migration, deployments, Visualforce, and lightning Aura.
Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the creative digital consultancy real and in doing so, make new markets.
Professionals will serve our clients through the following types of work:
Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities
Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video
Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models
Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption
DigitalMix | an integrated set of platforms to enable business re-platforming
Four years consulting experience
Experience in onsite technical roles on at least three full-lifecycle Salesforce implementations, with strong expertise in at least two of the following the areas/modules; Sales Cloud, Service Cloud, Community Cloud, App Cloud
Experience designing and implementing technology-enabled business solutions in client-facing and team leadership roles (e.g. technical lead)
Development experience in Apex, Visualforce, Lightning, Force.com or Java/J2EE.
Experience defining technical solutions, gathering systems requirements, designing and prototyping, testing, defining support procedures, and implementing practical business solutions under multiple deadlines
Solid understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
Limited immigration sponsorship may be available
Ability to travel to client sites 80-100% of the time
Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience
Experience contributing to pre-sales and other sales activities
Ability to work independently and run multiple task assignments
An advanced degree in the area of specialization
Experience implementing other CRM platforms (SAP CRM, Oracle Sales Cloud, Microsoft Dynamics, etc.) or CPQ technologies (Big Machines, Apttus, Cameleon)
Desire to learn additional in-demand CRM platforms including SAP CRM, Oracle Sales Cloud or other solutions
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Strong oral and written communication skills
Solid presentation skills
Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)
How you ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home
At Deloitte, we know that exceptional people make an excellent organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are constantly looking for new ways to maintain a culture where our people excel and lead balanced, happy lives. Learn more about Life at Deloitte.
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Category: Management Consulting
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