Deloitte Jobs

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

Work you'll do

• Analyze and provide solution to low complexity and routine computer issues

• Oversee the Incident, Problem, and Change management processes

• Identify incident trends; recommend and implement improvements to reduce volume

• Keep Ops team up-to-date with new implementations and technologies

• Establish clear communication channels for feedback from customers, peers, and cross functional teams

• Identify new solutions for improved processes, as well as develop cost/benefit analysis for business solutions

• Make certain that technology solutions adhere to quality standards

• Collaborate with the project teams to review or inspect work to guarantee their quality.

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The GPS Human Services Transformation offering designs and implements large, complex systems development and transformation projects to Human Service agencies across federal, state, and local government agencies as well as higher education institutions. With end-users, customers, and workers at the center, we collaborate with our clients to deliver quality human services and work to support individuals in need. Some areas that we focus on include Children Services, Eligibility & Enrollment, Child Support Enforcement, and Labor & Workforce Development.

Qualifications

Required:

• Bachelor's degree required

• Must be legally authorized to work in the United S tates without the need for employer sponsorship, now or at any time in the future

• 1 year of Government consulting experience

• 1 year of performing various functions, including providing support needed for effective and efficient day-to-day IT operations of core business application

• Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve.

Preferred:

• Troubleshooting and problem-solving skills

• Strong team work abilities

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.