Deloitte Nuance Speech Engineer in Detroit, Michigan
Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.
Work you'll do
We are looking for an experienced Nuance Voice Biometrics Engineer, who will be responsible for the design, implementation, configuration, and day-to-day support Nuance Security Suite (NSS) solution in a highly loaded environment.
-Experience working with Nuance Security Suite (NSS)
-Basic knowledge of networking concepts (TCP/IP, network masks, Static routing, DNS, Firewalls, protocols of higher level)
-Knowledge of RDBMS concepts (basic SQL level)
-Knowledge of Linux RedHat/CentOS, Microsoft Windows platforms
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
The Contact Center practice is part of Deloitte's GPS Customer Strategy and Applied Design offering. It focuses on advising, implementing, and operating contact center operations and technology to elevate the human experience in a digital world. The Contact Center practice achieves this by helping our clients discover, design, and implement tailored contact center operations and telephony solutions. We bring knowledge and solutions to uncover the behaviors, motivations and preferences of our clients' customers and develop new experiences for them. We are a matrixed organization where we align various resource groups to deliver and provide high quality services.
1+ years technical hands on experience with Nuance Security Suite
2+ years of Software Development experience specifically in SQL, Linux RedHat and Microsoft Windows Platforms
1+ years of Contact Center experience with basic knowledge of networking concepts ( (TCP/IP, network masks, Static routing, DNS, Firewalls, etc.)
Limited immigration sponsorship may be available.
Travel up to 30%
Practical experience of integration Nuance Security Suite with IVR systems
- Basic VXML 2.0/2.1 knowledge
Basic Java knowledge
- Knowledge of modern IVR platforms (For example: Cisco CVP, Genesys GVP, Avaya )
How you'll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.