Deloitte Customer Strategy Manager in Detroit, Michigan
Customer Strategy Manager
Deloitte Consulting LLP seeks Customer Strategy Managers at locations nationally. We are looking both for candidates with depth in particular industries and candidates who have worked across industries.
Work we do
The Customer and Marketing business within Deloitte Consulting serves clients facing fundamental strategic choices and growth challenges related to their customers and ecosystems. Our team brings together a diverse mix of strategists, marketers, digital and creative experts working to transform client organizations and capture value by deeply understanding clients markets and customers.
Work you will do
Serve as the day-to-day lead on projects that start with a fundamental strategic customer problem
Assist clients to address the full range of CEO, CMO and other executive leadership challenges
Develop, maintain and expand senior client relationships and lead consultant and client project teams from project planning through execution.
Assist clients in making strategic decisions and implementing changes in areas such as marketing operating model design, customer experience and go-to-market strategy
Manage the preparation and performance of primary and secondary market research including customer interviews, focus groups and group interviews to obtain insights.
Lead quantitative customer data and analytics inquiries
Manage and deliver client engagements that identify, design and implement technology and creative business solutions for large companies
Monitor project status and progress, prepare and present weekly steering reports, assess risks, manage delays and escalate issues to steering committees.
Customer Strategy & Applied Design
Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients customers and develop new experiences for them. Our team of professionals has deep capabilities in strategy, customer experience, digital strategy and innovation.
We deliver set of customer focused work:
Customer Strategy | Help clients build capabilities to better understand customer value drivers and make choices about the markets and segments they serve through digital, social, and mobile channels; optimize pricing decisions and shape the most strategic issues on the CMO agenda
Customer Experience | Help clients improve the quality, nature and power of interactions between the customer and the organization across the lifecycle of sales, marketing and service at each and every touch point.
Applied Innovation | Help clients rapidly design, prototype and launch new businesses and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive growth
Digital Strategy | Help clients understand, envision and articulate digital as a business strategy aligned with their CEO s agenda and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent
Substantial consulting experience providing customer and marketing strategy to clients
Significant project or work experience focused on customer strategy across industries (segmentation, customer experience, marketing, customer insights, etc.)
Consistent career progression with increasing levels of responsibility
Competent in Microsoft Excel and PowerPoint
Willingness and ability to travel 80%
Must live within commuting distance to one of Deloitte s consulting offices
Advanced degree in business
Experience leading or managing teams and change initiatives
(especially in a project management role)
Experience leading programs with significant digital components
Experience with budgetary responsibilities related to projects or resources
How you ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html
Deloitte s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals. at http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html
Category: Management Consulting
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.