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Deloitte ChangeScout Implementation Consultant in Detroit, Michigan

ChangeScout Implementation Consultant

Are you passionate about helping clients evolve their organization to adapt to and solve the complex challenges of today's world? Does using cloud technologies to enhance collaboration and drive data-driven decision-making excite you?

Work you'll do

As an Implementation Manager for our digital change management solution, you will own the end-to-end implementation process for new clients and project teams. Responsibilities include, but are not limited to:

System Implementation and Governance:

  • Own technical set-up

  • Guide team through implementation steps

  • Provide best practices

  • Facilitate implementation go-live and corresponding sprints

  • Deliver end user training

  • Establish governance and driving/monitoring adoption

  • Drive alignment and sign off from key leaders

Client Relationship Management:

  • Conduct regular check-ins to collect feedback, monitor adoption, drive value

  • Escalate risks and issues

  • Deliver refresher or deep dive trainings when needed

  • Identify potential new opportunities

Implementation Continuous Improvements: Identify, plan, and execute ongoing continuous improvement activities to drive higher value with lower cost/effort.

Sales Support: Drive pre-sales conversations with project teams and provide client or internal demos on an as-needed basis

Qualifications:

Required

  • Minimum two (2) years of relevant experience delivering change management services, preferably with a technology component

  • Minimum one (1) year of experience facilitating workshops and managing client relationships

  • Experience with cloud-based systems and relational databases

  • Must be able to travel up to 10%

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

  • Experience using or implementing Salesforce products

  • Experiencing using a relational database

  • Ability to manage ambiguity and apply problem-solving skills

  • Ability to employ research and analytical thinking

  • Strong oral and written communication skills, including presentation skills (MS PowerPoint, MS Excel)

  • Advanced proficiency in Excel and PowerPoint

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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