Deloitte Senior Business Center Assistant (Virtual) in Des Moines, Iowa
The Senior Business Center Assistant provides standard and advanced administrative support in a virtual service center environment, under the supervision of an Administrative Business Center supervisor and manager. The Senior Business Center Assistant provides support to Partners, Principals, Managing Directors (PPMDs), often through their administrative assistants, as well as other Deloitte profressionals. Position requires excellent communication skills and knowledge of clients' business and industry.
In addition to providing direct administrative support, the Senior Business Center Assistant may also coordinate the work of others through monitoring an assignment queue, distributing work and/or performing quality checks.
The Senior Business Center Assistant is responsible for and dependent on effective teamwork and communication. This individual is responsible for fostering a positive, collaborative work environment and effectively leveraging resources without compromising quality. This position requires advanced Microsoft Office skills as well as advanced skills in other billing applications (i.e., electronic invoicing, vendor payment processing, time & expense, SAP).
Duties and Responsibilities:
Produce quality work in a fast-paced environment, meeting deadlines as well as customer expectations for quality and accuracy; effectively renegotiate deadlines when necessary
Work independently and accurately assess requirements for each project; be able to communicate effectively with customers when there are questions or issues to be addressed
Document project activities clearly and concisely to provide comprehensive project history in workflow management system
Maintain a thorough knowledge of Deloitte brand standards in order to offer accurate guidance to customers
Edit memos, letters, emails and other correspondence; format and edit documents such as financial statements, presentations, proposals and other client deliverables according to Deloitte brand standards
Build relationships, using various mediums, with customers in all functions at all levels, and assure effective delivery of services
Conduct research as requested using Internet and intranet resources
Coordinate work with other Administrative and local teams virtually
Provide time and expense support (DTE)
Process vendor payments and related activities using Payables Tool and interacting with the Global Finance Team as required
Provide advanced support using Deloitte software, including invoicing, reports, opening/closing/reinstating projects and performing research
Some design background preferred (MS Word and PPT)
Perform additional tasks as required
Superior customer service experience essential, with strong negotiation skills and the ability to manage priorities against tight deadlines
Advanced knowledge and experience using Miscrosoft Office required; experience using tracking systems and database management a plus
Task oriented and highly organized with the ability to prioritize effectively while working on multiple tasks
Excellent interpersonal skills required, with the ability to build credibility and collaborate with firm personnel at all levels
Detail oriented with excellent follow-through skills
Excellent written and verbal communication skills
Positive, professional attitude and presence
Ability to work in a virtual teaming environment utilizing instant messaging, email and phone
Flexibility to work overtime as required on both weeknights and weekends
Project management experience a plus
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
How You'll Grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.