Deloitte Salesforce Manager in Denver, Colorado
Work you'll do A Manager works within an engagement team and is responsible for identifying the organization's needs, breaking down large scale projects to manageable tasks, working out which IT products to use based on cost benefit analysis and research, agreeing plans with the clients, explaining to designers and developers what's required and overseeing the progress, producing documents that monitor progress and ensure the quality of the project and advising the client on managing future IT needs.
Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets.
Professionals will serve our clients through the following types of work:
Emerging | enables different capabilities throughout Lead to Fulfillment life cycle, we are closely aligned in assisting clients in providing a high-quality customer experience and executing efficient processes
Sales Excellence & Service Excellence | Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service
Salesforce | Deloitte unleashes the powerful Salesforce platform for our clients to drive the best possible outcomes and redefine engagement. We innovate like never before by creatively using technology to help enhance digital customer and employee experiences for our clients
Eight+ years of consulting and / or CRM implementation experience
Four full life-cycle Salesforce implementations with strong expertise in two of the following modules: Sales Cloud, Service Cloud, Community Cloud, App Cloud
Experience managing at least two large-scale full-life cycle implementations of CRM solutions
Limited immigration sponsorship may be available
Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience
Previous "Big 4" experience
Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)
Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Strong oral and written communication skills, including presentation skills in MS PowerPoint and Visio
Experience with Wave Analytics, Lightening, Blue Kai, Eloqua, Exact Target or Marketo
For individuals assigned and/or hired to work in Colorado, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. We would not anticipate that the individual hired into this role would land at or near the top end of the range, but such a decision will be dependent on the facts and circumstances of each case. A reasonable estimate of the range is $138,000 to $184,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.