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Deloitte Medallia Configuration Specialist in Denver, Colorado

Medallia Certified Configuration Specialist

Are you aprofessional that loves to be on the cutting edge, thinking about waysorganizations and governments can become more citizen-centric in accomplishingtheir missions? Do you have experience with measuring customer satisfaction? If so, Deloitte is the place for you! Help bring the power of CXMeasurement to our Government and Public Services clients and transform howthey engage with their users. A career within our growing practice willoffer you unique exposure to consulting capabilities, industry expertise andtrusted methodologies, as well as cutting-edge creative prowess.

Work you ll do

As a Medallia Specialistfor CX Measurement workstreams you will:

  • Work with senior team members to carry out the design, build, and management of CX feedback tools

  • Participate in the implementation design, setup, and review processes

  • Identify improvements to existing feedback products and processes

  • Utilize Medallia software knowledge to configure surveys and reports

  • Work with client teams in resolving technical/system related inquiries

  • Provide quality assurance support when providing new features to clients

  • Serve as a subject matter expert for technical questions.

  • Lead discovery-related conversations, workshops, and associated deliverables for stakeholders

  • Maintain responsibility for completion and accuracy of work products

  • Develop your skills through training courses, mentoring, and daily interaction with clients

The team

CustomerStrategy & Applied Design, Government and Public Service practice

OurCustomer Strategy & Applied Design team focuses on helping clientsdiscover, design, and prototype customer engagement strategies and innovationportfolios to create and drive change in a digital world. We bring knowledgeand offerings to uncover the behaviors, motivations and preferences of ourclients customers and develop new experiences for them. Our team ofprofessionals has deep capabilities in Customer Experience Transformation,Customer Experience Measurement, Voice of the Customer Analytics, Voice of theCustomer Technology Implementation within the Government and Public Servicemarket. Our Customer Experience Measurement team delivers a set ofcustomer focused work:

Customer Experience Transformation Design | Help clients build capabilities to better understand customer and citizenvalue drivers and make choices about how to best serve the markets and segmentsthrough digital, social, and mobile channels; optimize program and servicedecisions and shape the most strategic issues on the customer and citizenengagement agenda

Customer Experience Measurement | Helpclients improve the quality, nature and power of measurement tools that capturesentiment of customer, citizen and the organization at each and every touchpoint. Inform survey architecture and questionnaire design

Voice of Customer Analytics | Helpclients create analysis and analytical programs to help uncover root causes ofcustomer pain points and strengths that are driving positive experiences. Help create sustainable and repeatable approaches to delivering insights on anongoing basis

Voice of Customer Technology Implementation | Help clients understand, envision and articulate VOC/EFM Technology as acritical tool set aligned with their organization s mission and agenda andthen craft a plan to embed everything they do with the latest technologysolutions and business models to compete in the marketplace for customers andtalent; implement EFM tools and help clients drive the best results from theirtools

Qualifications

Required:

  • Bachelor's degree in Information Technology, Systems or related field

  • 4 or more years of experience successfully working with clients while leveraging survey software

  • Medallia certification

  • Basic understanding of HTML, CSS, XML, and Javascript

  • Proven ability to effectively prioritize workload and meet deadlines

  • Proven skills demonstrating strong problem-solving and decision-making skills

  • Must be able to obtain and maintain required clearance for this role

Preferred:

  • Prior professional experience supporting federal clients

Howyou ll grow

AtDeloitte, our professional development plan focuses on helping people at everylevel of their career to identify and use their strengths to do their best workevery day. From entry-level employees to senior leaders, we believe there salways room to learn. We offer opportunities to help sharpen skills in additionto hands-on experience in the global, fast-changing business world. Fromon-the-job learning experiences to formal development programs at DeloitteUniversity, our professionals have a variety of opportunities to continue togrow throughout their career. ExploreDeloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home

Benefits

AtDeloitte, we know that great people make a great organization. We value ourpeople and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html

Deloitte s culture

Ourpositive and supportive culture encourages our people to do their best workevery day. We celebrate individuals by recognizing their uniqueness andoffering them the flexibility to make daily choices that can help them tobe healthy, centered, confident, and aware. We offer well-being programs andare continuously looking for new ways to maintain a culture where our peopleexcel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitteis led by a purpose: to make an impact that matters. This purpose defines whowe are and extends to relationships with our clients, our people and ourcommunities. We believe that business has the power to inspire andtransform. We focus on education, giving, skill-based volunteerism, andleadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feelprepared and confident. To help you with your interview, we suggest that you doyour research: know some background about the organization and the businessarea you re applying to. Check out recruiting tips from Deloitte professionals. at http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html

Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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