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Deloitte E- Food Service Consultant, Associate 5, Customer Experience Measurement in Denver, Colorado

Position: Food Service Quality Field Examiner

Location: 100% Field-Based Travel

Ready for a fast-paced and exciting career? Are you passionate about the Food Service industry and the customer experience? If you love to travel and work independently, Deloitte’s Managed Services & Products group is looking for motivated, ambitious Food Service professionals with excellent communication skills, judgment and analytical abilities to lead quality assurance examinations for various brand assurance programs for a food service client. This is an excellent opportunity for Food Services professionals who are well spoken and who can effectively lead discussions with food service clients on business priorities in a friendly, helpful and professional manner. In this role, the Field Examiner will travel to their assigned client and perform quality assurance examinations in accordance with the client program.

This is a regional, project-based position.

Work You’ll Do:

  • Understand and contribute to the development of the client expectations and conduct the customer experience examinations to meet the unique expectations for their assigned client.

  • The Field Examiner must become well-versed in each client’s business and specific client requirements, the details of the customer experience program, and the methods and procedures of Deloitte Services.

  • Ability to recite by memory client specific processes, requirements, and product verbiage while in a busy kitchen environment.

  • Through rapport building, employee conversations and visual indicators, the Field Examiner must be able to independently uncover and recommend strategies and suggestions for improvement to line level and management personnel on deviations and opportunities within the restaurant’s process, product, and equipment.

  • Taste various menu items throughout the day per the program requirements including meats, dairy, produce, gluten-based products, nuts, tree nuts, etc.

  • Responsible for producing accurate and consistent evaluations that include written reports in English. Entering the results real-time into an iPad.

  • Exercise high level of judgment in evaluating the clients’ business operations and service, determining and recommending areas of improvement, and determining how to best communicate findings and recommendations, action planning and root cause analysis.

  • Utilize experience in food service industry to serve as a quality consultant for clients. The Field Examiner must interact with restaurant/location management to review assessment data and must independently recommend strategies and suggestions for improvement.

  • Exercise initiative in formulating improvements in established business procedures. Provide recommendations to theBusiness Solution Analysis Leadto improve consultant tools, worksheets and training materials.

  • Represent the company in important client meetings and interactions. Contribute to building strong client relationships through interactions with clients’ personnel in a professional manner and demonstration of industry and functional knowledge.

  • Attend and contribute to team meetings and conference calls on a regular basis as deemed by theBusiness Solution Analysis Leads / Manager.

  • Attend and contribute to client meetings and participate in client programs.

  • Provide important quality-assurance information to clients, and use discretion to determine areas where the quality of the clients’ business operations can be improved.

  • Must be prepared to travel extensively throughout any region required by the client independently (100%, 52 weeks per year). Includes weekly flights and extensive daily driving. Client driving trips may last 2-3 weeks in duration, including weekends.

Required Qualifications:

  • Minimum of four years of food service experience and/or hospitality

  • Minimum 3 years leadership experience in food and beverage industry, preferably in Operations Manager level or above

  • Ability to analyze, synthesize, and present data to varying audiences

  • Proficiency with all current Microsoft Office programs and technology, including, but not limited to: iPad / tablet / notebook functionality

  • Excellent communication skills (written and verbal, in English) with strong analytic and presentation abilities

  • Ability to work independently and without direct supervision, while adhering to strict deadlines outside of normal business hours

  • Must be well-spoken, knowledgeable and able to develop and present examination results in a friendly, empathetic and helpful manner

  • Must be a skillful and fluid communicator, possessing the flexibility to communicate effectively with each client representative in the style and manner that he or she prefers

  • Ability to exercise discretion and independent judgment by using industry knowledge and fully comprehending clients’ business models and needs

  • Ability to obtain valid passport and/or valid travel documentation is required

  • Ability to obtain valid driver's license

  • Must reside in close proximity to a major international airport (<50 Miles); Regionally based to client locations

  • Ability to obtain a ServSafe Managers certification

  • Travel up to 100% (While 100% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)

  • Immigration sponsorship is not available

For individuals assigned and/or hired to work in Colorado, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. We would not anticipate that the individual hired into this role would land at or near the top end of the range, but such a decision will be dependent on the facts and circumstances of each case. A reasonable estimate of the range is $45,290-64,700.

Preferred Qualifications:

  • CurrentServSafe/Tips certification, HACCP training/certification

  • Management Operations experience within the Food and Beverage and/or customer service field

  • Training/facilitation experience targeted toward different learning styles and audiences

  • BA/BS degree in Culinary, Hospitality or Business fields preferred

  • Multilingual (English -required / Spanish - preferred/ French - preferred)

How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. (https://zoomforth.com/s/deloitte/du#home)

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. (http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html)

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. (http://www2.deloitte.com/us/en/careers/life-at-deloitte.html?icid=top_life-at-deloitte)

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. (http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html)

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals. (http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html)

Category: Risk Management

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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