Deloitte Defect and Reporting Coordinator in Denver, Colorado
Are you an experienced, passionate pioneer in technology? A system's professional who wants to work in a collaborative environment. As an experienced Defect and Reporting Coordinator you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. PDM practitioners are local to project locations, minimizing extensive travel, and provides you with a full career path within the firm.
Work you'll do/Responsibilities
Deloitte is a key partner with the 2nd largest cable company in the US and is actively expanding its presence in the Technology Services division. As part of this expansion we are seeking to hire a Defect and Reporting Coordinator, who will have the opportunity to develop front and backend applications and closely working with our Client's Development, Test, SMEs and Operation teams.
The US Systems Engineering Offering delivers large scale software applications and integrated systems and assists its clients with architecture design, assessment and optimization, and definition. The practice aims at developing service-oriented architecture (SOA) and other integration solutions to enable information sharing and management between business partners and disparate processes and systems. It would focus on key client issues that impact the core business by delivering operational value, driving down the cost of quality, and enhancing technology innovation.
Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
Develop a comprehensive understanding of the Spectrum Mobile program and what value it presents to customers
Support facilitating and reporting for daily defect management calls to classify new defects and assess whether issues would be severe enough to prevent a project launch
Track all defects and report on status towards resolution utilizing HP ALM software and smartsheet
Join triage calls with development teams, as necessary, to ensure that defects are being pushed towards resolution in a timely and effective manner
Capture critical metrics on all defects raised on a monthly basis to better understand trends and gaps that exist within development and testing (release health)
Present key defect metric findings to client executive leadership to provide them with deep insight as to how to improve the efficiency of their release deployment processes
Work closely with the IE Reporting and Operations team to consolidate all defect metrics and release information in Test Workbench
Oversee a backlog defect management process to prioritize issues for a development fix using business stakeholder feedback
Maintain all backlog defect updates and analysis in consolidated smartsheet report
Organize and facilitate sessions with stakeholders, developers, and testers to address the queue of backlog defects
Develop a data-driven, weekly report which provides client VPs with clear visibility into the progress of all backlog defect efforts
General technical acumen - you don't need to be a developer, but you do need to be able to communicate with them effectively and understand software development concepts
Excellent documentation skills and attention to detail
Excellent communication and organization skills
Experience with process development and implementation
Ability to learn quickly and adapt to changing program needs/timelines
Can empathize with stakeholder/consumer pain points and is driven to solve these critical issues
Is intellectually curious and thrives in a collaborative team setting
Is able to establish a good rapport with Product stakeholders, software development team members, and testing teams
Intermediate experience with Microsoft Excel and PowerPoint
Must be willing to live in or relocate to Denver, CO.
Limited immigration sponsorship may be available
Ability to work in a diverse, fast paced environment and effectively collaborate across teams
Ability to juggle multiple projects and initiatives simultaneously
Ability to understand impact of new requests or projects to current application interoperability and communicate impact to internal and external teams
Effective Communication and Presentation skills
Experience or has good understanding of Cable and Telco domain
For individuals assigned and/or hired to work in Colorado, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. We would not anticipate that the individual hired into this role would land at or near the top end of the range, but such a decision will be dependent on the facts and circumstances of each case. A reasonable estimate of the range is $58,000 to $72,000 .
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.