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Deloitte Offering Portfolio Senior Consultant Integrated Quality Manager in Darien, Connecticut

Integrated Quality Manager (IQM)for Offering Portfolio, Enabling Senior Consultant - Fulltime

As IQM you are responsible for:

  • Leading the execution of the Quality Program for an Offering Portfolio

  • Developing deep understanding of portfolio in order to advise and update leadership on status and recommended action items, in order to support high quality delivery and minimize negative financial impacts

  • Periodic analysis of financial and delivery quality status of portfolio

  • Identification, maintenance and reporting of watchlist engagements

  • Developing productive relationships within Delivery Excellence and with practice leaders to drive collaboration and implementation of identified priorities

  • Driving management action on identified risks /issues

  • Managing work associated with multiple stakeholder groups, in both US and India

  • Driving Offering portfolio specific Quality priorities as defined by leadership

  • Mentoring/leading junior team members

  • Working with the DQ SM leading the team to drive efficiencies and priorities within the HC DQ team, across US/USI

Work you'll do

  • Responsible for advising practice leadership on potential quality issues within the HC Offering Portfolio;

  • Provide input into guidance on mitigation strategies, scope of services documentation and contract / project management practices to enable delivery quality;

  • Work with Quality Champion(s) (Quality leader from Business) to take action on identified risks, and identify Reviewers in US and Delivery Center

  • Analyze the financial and delivery quality status of the engagements and propose the potential watchlist engagements to the Quality Champion(s).

  • Research and summarize Watchlist engagement status, with an attention to the most critical issues and related action plans

  • Prepare for monthly practice leadership meetings by reviewing the portfolio of engagements, identifying risks to elevate and preparing recommendations for leadership consideration

  • Perform data / metrics analysis to identify underlying quality / delivery trends and provide initial remediation recommendations

  • Synthesize qualitative and quantitative data from multiple sources to form complete picture of situation and provide targeted recommendations

  • Work with other Quality Managers to focus efforts on strengthening integration of quality efforts across Deloitte's Offering Portfolios

  • Share best practices with the engagement teams to improve delivery quality and mitigate/ address delivery risks.

  • Participate in initiatives to enhance the overall Quality Program

  • Provide guidance to Analyst team member as they:

  • Analyze pipeline and Identify new engagements to assess their inclusion under Quality Review program

  • Maintain central data storage

  • Research financial details on engagements

The team

Delivery Excellence plays a pivotal role within Deloitte Consulting by partnering with the business to enhance and enable how the practice sells and delivers engagements. We promote innovation, drive efficiencies and collaboration, and provide meaningful insights to manage risk and improve the quality in the way we sell and deliver engagements. This results in market differentiation, improved client outcomes, and positions our business to navigate the growing complexity in our engagements.

Delivery Excellence is seeking innovative, forward-thinking professionals who are energized by bringing ideas to life that help shape and transform how the Consulting practice delivers to clients.

Qualifications

Required:

  • Understanding of Consulting project lifecycle

  • Experience in client service delivery and/or client relations

  • Ability to succinctly articulate risks/issues and recommendations

  • Results orientation - has the ability to prioritize and get things done effectively

  • Strong interpersonal and people skills

  • Strong oral and written communication skills, across all career levels

  • Interest in and passion for continuous learning and creative solutioning

  • Track record of consistent performance in QRM and/or in client service delivery (for internal referrals)

  • Good understanding of Deloitte firm methods (for internal referrals)

Preferred:

  • Experience with Power BI

  • Exposure to financial domain

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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