Deloitte Member Advisory Senior Specialist - Bersin – USDC in Dallas, Texas
Member Advisory Senior Specialist - Bersin USDC
The Member Advisory Senior Specialist will work with the Bersin Sales, Member Success and Member Advisory teams in delivering advisory services to members. This role will support execution of research questions and special projects as assigned.
The requests will vary in nature and scope, and will span the various HR and Talent areas covered by Bersin s research in the following Human Capital topic areas:
Learning & Career
Talent and Workforce
Leadership & Succession
Talent Tools and Technology
The Senior Specialist will need to be very adept at working with research and applying problem-solving skills to recommend or provide appropriate resources to members. They should have a strong understanding of talent processes. The Specialist will build an in-depth knowledge of Bersin s research, members challenges and the many ways we support our members. This role could provide a stepping stone to becoming a Member Advisor or a Research Analyst.
Work you ll do:
Utilize defined workflows, templates, and standards, as well as operating independently of those constructs, using good judgment as to when that is necessary.
Understand and apply complex human capital concepts to respond to critical client demand with appropriate Bersin membership offerings.
Develop and maintain understanding of the full breadth of membership offerings with a thorough understanding of the published body of complex and analytical research.
Craft research-based answers to client questions using most recent concepts identified in our research. Triage incoming member requests when more in-depth expertise is required.
Develop new tools, templates, and workflows to optimize the efficiency and effectiveness of this role, and also to provide the rest of the Member Advisory team and other colleagues with these resources.
Provide feedback to internal department leaders in the areas of product development, marketing, and research to drive the development of new and improved products and services.
highly-motivated, self-starter who can manage multiple projects and deadlines concurrently related to various aspects of member advisory.
Maintain records and information in our customer database (Salesforce).
Collaborate with internal teams on projects.
Based out of our US Delivery Centers in Orlando Florida, you will work with the Deloitte Consulting organization to design, develop and build solutions to help clients reimagine, reshape and rewire the competitive fabric of entire industries. If not local to one of these locations, we can help by providing relocation assistance depending on how far you are moving.
Our centers house a multitude of specialists, ranging from systems designers, architects and integrators, to creative digital experts, to cyber risk and human capital professionals. All work together on diverse projects from advanced preconfigured solutions and methodologies, to brand-building and campaign management. We are a unique blend of skills and experiences, yet we underline the value of each individual, providing customized career paths, fostering innovation and knowledge development with a focus on quality. The US Delivery Center
supports a collaborative team culture where we work and live close to home with limited travel.
Bachelor s degree
3-5 years background as a practitioner or consultant in the HR and Talent profession.
Working understanding of HR, talent, and learning topics and the ability to discuss these topics, uncover challenges, and devise solutions
Excellent written and oral communication skills
Knowledge of CRM tools (Salesforce Preferred)
Ability to absorb research content quickly and relate it to other existing material
Excellent judgment, problem-solving capability and organizational skills
Exceptional attention to detail and quality
Ability to communicate professionally and intelligently to internal/external clients
Ability to synthesize substantive content and articulate that in writing
Ability to diagnose member needs and align to appropriate resources
Superior self-management: organization, multitasking, and prioritization skills
Strong ethos of client support and service with a dedication to identifying client problems and developing creative solutions
Flexibility in terms of working outside the narrow confines of the role as needed and being creative in finding ways to ensure member satisfaction
Proficiency with Microsoft Office and Internet applications
Willing and able to work out of the Lake Mary, FL or Gilbert, AZ USDC Office (Some relocation assistance is provided)
Bersin is a leading provider of research-based membership programs and advisory services in the human resources, talent, and learning market. It provides value based on exclusive, original research. Using surveys, case studies, interviews, and other sources - including a database of over a million respondents - Bersin offers precision in matching critical talent decisions with desired business outcomes.
Bersin's time-tested delivery of empirical HR insights, integrated with DC Human Capital's ability to drive strategic change through large organizations, allows Deloitte to shape the conversation in the talent marketplace through an integrated spectrum of HR, learning, and talent services. Learn more about Bersin.
About Member Advisory
Bersin s Member Advisory team offers pro-active, strategic partnership to HR, Talent, L&D and business leaders at our member organizations across the world. The Member Advisors support members (clients/customers) on their key talent challenges by providing advice and support based on Bersin research, their past professional experience and interaction with other members.
How you ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
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Category: Management Consulting
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