Deloitte Insurance Operations - Operations & Technology Transformation Consultant (Multiple Locations) in Dallas, Texas
Operations and Technology Strategy and Transformation Consultant
Deloitte Consulting's Human Capital practice is a leading global advisor and implementation partner working with companies, governments, and organizations around the world. Our goal is to improve our clients' organizational results and impact by focusing on challenges within insurance industry at the intersection of business, people and technology.
Work you'll do
As an Operations and Technology Strategy and Transformation Consultant, you will provide strategic advisory services to our clients in operations management, technology strategy, project management, business process redesign, requirements elicitation and analytical areas in a consulting environment to our Insurance industry sector clients. The job functions include the following:
Provide management consulting advisory services to executives in insurance industry across business functions such as product management, underwriting, distribution, claims, operations and technology
Lead project work streams and engagements including the management of staff practitioners and collaboration with client leaders and stakeholders
Support clients' most strategic operations and technology transformation projects including operations process design, technology strategy, business case development, technical and functional requirements design, and operational improvement
Lead project management of complex projects consisting of diverse practitioners across consulting functions
Coordinate with tax, accounting, regulatory, and other professionals in delivering comprehensive solutions for clients
Lead practice management opportunities (e.g., people management, service offering development, etc.) for the Insurance practice
The Organization Transformation practice is about transforming the organization (and the benefits providers that serve them) to support its business strategy. This involves helping our clients move from where they are today to where they need to be in the future. It could include changing the organization's culture, modernizing specific functions, re-designing the organization structure, implementing new insurance solutions, and will require a combination of change management actions to execute the transformation. To enable our success, it will be critical to use data and insights to inform better ways of working together.
The Insurance Operations practice is about transforming insurance organizations and their functions to better execute on business strategies and improve business performance and competitiveness of the organization. This involves helping our clients move from where they are today to where they need to be in the future across key insurance functions, including product management, marketing and distribution, underwriting, claims, service operations, and insurance technology and analytics functions. Insurance operations practitioners couple deep knowledge of insurance functions and processes with core consulting principles, frameworks, and solutions to support clients with their most strategic "heart of the business" challenges.
The team collaborates with practitioners across Deloitte's different service offerings to deliver advice to formulate business strategy and strategic plans to leading insurance organizations and to implement solutions to execute on those plans and aid our clients in navigating complex engagements and organizational change.
Engagements span Deloitte consulting's offerings and could include developing underwriting, distribution, and claims transformation plans, modernizing specific business and enterprise functions, re-designing operating models and organizational structures, implementing digital experience and advanced analytics solutions, and integrating functions across multiple organizations. Our engagements require a combination of insurance industry knowledge, technical skill, and change management actions to instill confidence with our clients and execute the transformation. To enable our success, it will be critical to use data, insights, and new methods and technologies to inform better ways of working together.
Bachelor's Degree (BS or BA)
2 years of experience in Distribution / Underwriting Operations management or Technology strategy roles at insurance / reinsurance companies or 2 years in a consulting company
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve
Master of Business Administration
Experience in developing strategy, business cases, operating models and/or helping manage large transformation efforts to drive growth or enable cost savings (in functions such as sales, product, underwriting, distribution, claims, IT), build new capabilities and driving growth as part of the CXO agenda
Experience in managing and/or delivering projects in operations improvement, strategic transformations and technology projects
Insurance industry experience in Corporate Development, Corporate Strategy, M&A Integration or with internal operational consulting functions a plus
Experience in emerging technologies such as AI, RPA, Machine Learning, or data and analytics
Background in health insurance, property and casualty insurance (personal and/or commercial), and/or life and annuities
Project experience in technology strategy, business process improvement and re-engineering, new technology/systems deployments and SLDC, strategy and planning
Strong knowledge of Microsoft Office products with a focus on PowerPoint and Excel
Strong oral and written communication skills
Ability to effectively work in a team environment and as an individual
Ability to organize, analyze, and present data in a digestible format with meaningful recommendations