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Deloitte ConvergeHealth Patient Services - Manager in Dallas, Texas

ConvergeHealth Patient Services Manager

ConvergeHEALTH is a part ofDeloitte Consulting s Core Industry Solutions and supports data-driventransformation of healthcare by enabling healthcare and life sciencesorganizations to answer the hard questions what works, for whom, why, inwhat context, and at what cost?

As a Digital Health ImplementationManager, you will be aligned to ConvergeHEALTH. You will work with the MyPathproduct suite, a Digital Health solution within the Platforms practice. TheMyPath product suite, inclusive of the Connected Patient Hub, PatientConnect,and other ConvergeHEALTH platforms is designed to enable the rapid creation ofscalable digital health platforms focused on Clinical Trials, PatientEngagement, and Connected Medical Devices. You will lead the implementation ofDigital Health products built on the MyPath platform in collaboration withclients and Deloitte Consulting teams bringing industry and implementation expertise. Internally, you will work with our productteams to identify high priority use cases and features to help shape theproduct requirements and roadmap.

Work You ll Do:

Delivery support Lead teams consisting ofclient and Deloitte resources (Product Owners, Designers, Developers,Architects) in the implementation of MyPath products

Client facilitation Work with clients and leadteams to help identify and design high value digital health applicationssupporting key patient services and healthcare use cases including definingpersonas, user journeys, features, and facilitating development of actionableproduct roadmaps and requirements

Product road mapping Work closely with the PatientConnectproduct team to liaise potential product enhancements based on client needs andindustry trends

Executive communication Prepare deliverables,present findings and recommendations to client and/or firm leadership

Client relationship development Establish relationships with key client end usersto help drive further adoption of the application throughout and at all levelsof theirorganization

Business Development Assist with salesmeetings, conferences, and RFI/RFP responses by facilitating sales materialcollateral and providing product and implementation expertise

The Team

As part of the ConvergeHEALTHteam, you will work with Patient Services clients, the PatientConnect productteam, and the ConvergeHEALTH internal team. Through your client-facing efforts,you will have the opportunity to work directly with client and implementationteam leadership to identify opportunities for digital health solutions, defineproject roadmaps, and provide your product and industry insights. You will workclosely with the PatientConnect product team to liaise potential productenhancements based on your implementation observations and client feedback.

Qualifications:

A BA/BS degree from a top institution in computer science, healthcareadministration, or other relevant focusareas

6-10 years experience in developing and deploying applications in theLife Sciences space

3-5 years experience as a Business Analyst or Functional IT resourcefor a pharmaceutical manufacturer patient services group or patient serviceshub provider

Experience with large scale PAP, Copay, and/or Adherence Programs for apharmaceutical manufacturer or patient services hub provider with client projectsextending months or years

Experience driving program discovery requirements gathering workshops

Experience managing or coordinating with globally located teams

Experience with coordinating internal and external stakeholders duringthe planning, management and delivery of technologyprojects

The ability to develop and foster strong working relationships withinternal and external clients in a virtual setting

Exceptional oral and writtencommunication skills, including MicrosoftPowerPoint

Strong self and audienceawareness when interacting with internal and externalstakeholders

A willingness to travel up to80%

Limited immigrationsponsorship may be available

Preferred Qualifications:

A master s degree in business administration, healthcareadministration, health informatics, information systems, or a relatedfield

SAFe, PMP, PMI, or Agilecertifications [MA1]

Hands-on experience defining personas, user journeys, and product features

Experience implementing PatientConnect or patient engagement solutions

How you'll grow

At Deloitte, ourprofessional development plan focuses on helping people at every level of theircareer to identify and use their strengths to do their best work every day.From entry-level employees to senior leaders, we believe there s always room tolearn. We offer opportunities to help sharpen skills in addition to hands-onexperience in the global, fast-changing business world. From on-the-joblearning experiences to formal development programs at Deloitte University, ourprofessionals have a variety of opportunities to continue to grow throughouttheir career. Explore DeloitteUniversity, The at https://zoomforth.com/s/deloitte/du Leadership Center. at https://zoomforth.com/s/deloitte/du

Benefits

At Deloitte, weknow that great people make a great organization. We value our people and offeremployees a broad range of benefits. Learnmore about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html

Deloitte's culture

Inclusion is amajor part of how we lead. It invites authenticity, leverages our diversity,and fosters well-being. We seek out and involve individuals with diverseexperiences and backgrounds because we know how critical this can be in makingan impact that matters to our clients and our people. Learn moreabout Life at Deloitte.

Corporate citizenship

Deloitte is ledby a purpose: to make an impact that matters. This purpose defines who we areand extends to relationships with our clients, our people and our communities.We drive impact through our signature national programs: education andveterans, and through pro bono and other key programs such as board serviceopportunities and Impact Day.

Category: Software Engineering, Development & Testing

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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