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Deloitte Care Support Products Senior Analyst in Dallas, Texas

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Care Support Products Senior Analyst you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you'll do/Responsibilities

This resource will perform the Epic product specific build/enhancements for optimizing various ancillary workflows through requirement gathering, solution architectural reviews, technical design, build, test and implementation that meet user requirements. Demonstrate flexibility to apply technical solutioning and learnings to use cases across business domains andindustries. Required to provide application maintenance through various interface error work queues, price loads, FDB loads etc. and should perform root cause analysis to reduce the inflow of the recurring issues. This role will provide on-call support for incidents of different priorities reported by end users and escalate any quality issues or risks with team leads/scrum masters/project leaders.Resolve incidents by adhering to Service Level Agreement (SLA) timelines and offer guidance on Epic workflow queries where needed. This role will peer review medium to complex changes and test builds/enhancements, new releases etc. and document all outcomes of testing and serve as the support contact for the application. Requires excellent documentation skills such as - Application understanding, change management etc. Ability to independently drive communications with clients, team members, offshore support team, other cross-functional teams,and third-party vendors daily. This position has responsibility within all phases of the application support & maintenance including design, build, test, implementation, and maintenance of the application. Provide outstanding client service and contributes to the organization's mission of utilizing information technology to improve patient care. On an as-needed basis, provide on-site support within the organization.

Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management.

The Team

Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on "heart of the business" issues in specific sectors including Health Care & Life Sciences, Digital Banking & Payments, Investment & Wealth Management, Insurance, Telecom, Media and Energy & Resources.

Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry-and apply them with a process and mindset that tailors transformational change to their specific organization.



  • Experience in application build and go-live, along with extensive experience in implementation, workflows, troubleshooting, testing, and support

  • Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

  • Good interpersonal and communication skills

  • Demonstrative understanding of technical documentation

  • Limited immigration sponsorship may be available

  • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

  • Role is remote


  • Hold current Epic Ancillary Certifications

  • 3-6 years of recent experience on Epic Support & Maintenance

  • Strong desktop skills including Word, Excel, PowerPoint

  • Work Experience/Direct Knowledge of clinical area or business area to be supported

  • Analytical/ Decision Making Responsibilities

  • Analytical ability to manage multiple projects and prioritize tasks into manageable work products

  • Can operate independently or with minimum supervision

  • Excellent Written and Communication Skills

  • Ability to deliver technical demonstrations

    Information for applicants with a need for accommodation:

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.