Deloitte Salesforce Senior Manager- Transportation, Hospitality & Services in Costa Mesa, California
Salesforce Senior Manager- Transportation, Hospitality & Services
The Consumer industry is focused on serving the changing consumer, who has rapidly evolving needs, behaviors and preferences for products, services, and experiences. Our Automotive, Transportation, Hospitality & Services sector is going through an unprecedented period of significant evolution and opportunity with silos being broken down and an increased focus on the customer experience. Organizations are building differentiated customer experiences and highly integrated supply chains while maintaining growth and profitability, which creates unique challenges to innovate, modernize technology, and transform their business models.
Organizations within the industry are faced with increasingly complex issues on building a differentiated customer experience, while maintaining growth and profitability. This imperative directive creates unique challenges for sector companies to innovate, modernize their technology and processes, while being vigilant in their evaluation and mitigation of evolving risks.
Work you ll do
Client Management: Manage day to day interactions with executive clients and sponsors
Delivery: Manage and deliver components of client engagements that identify, design, and implement technology and creative business solutions for large companies. Responsibilities include, among others, managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures.
Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies
People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices
10 years of experience working in the Automobile space including manufacturers, dealers, suppliers, finance companies. Or Hospitality including cruise lines, hotel, resorts, casinos, gaming, restaurants. Or Transportation including airlines, freight, rail, shipping ports, ground transportation. This industry experience is a must.
10 years of consulting and / or CRM implementation experience
4 full life-cycle Salesforce implementation with strong expertise in 2 of the following modules: Sales Cloud, Service Cloud, Marketing Cloud, Force.com, Apttus
Experience managing at least four large-scale full-life cycle implementations of CRM solutions
Experience carrying a business development quota and leading business development pursuits end-to-end.
Ability to travel to client sites 80-100% of the time.
Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience.
Bachelor s Degree or equivalent experience
Limited immigration sponsorship may be available
Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other).
Expertise in an industry vertical (i.e. Financial Services, Life Sciences, Manufacturing, Technology, Retail, Media, etc.)
Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical).
How you ll grow
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Category: Management Consulting
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