Deloitte INFUSE Sales & Service Excellence Senior Consultant in Costa Mesa, California
INFUSE Sales & Service Excellence Senior Consultant
Customer & Marketing is creating a new model for a new age-we re an agency and a consultancy. Understanding the digital space and preparing for what s next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done and rewire the competitive fabric of entire industries. That s the power of driving disruption. That s Customer & Marketing.
Work you ll do
As a Senior Consultant at Deloitte, you ll function as an integrator between business needs and technology solutions, helping to create technology solutions to meet clients' business needs. You ll gain exposure to multiple industries while demonstrating an awareness of the full breadth of services offered by Deloitte Consulting LLP. No day is the same at Deloitte and on any given day, you could be helping our clients define systems strategy, develop system requirements, design, prototype, test custom technology solutions, or support system implementation.
Project Infuse is a one-of-a-kind program that will allow you to experience tremendous growth within the firm. Join this next gen program that will provide you with the resources and trainings you ll need to succeed in your career.
Commercial Excellence & Experience
Our Commercial Excellence & Experience team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the creative digital consultancy real and in doing so, make new markets.
You ll have the opportunity to serve our clients in the following areas:
Sales Excellence & Service Excellence | deliver sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities
Digital Experience | create engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video
Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models
Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption
DigitalMix | an integrated set of platforms to enable business re-platforming
4 years of practical experience in corporate finance or sales operations, management and/or human resources-related fields
Ability to travel to client sites at least 75% of the time
Bachelor s Degree or equivalent experience
Strong interpersonal and communication skills
Ability to successfully manage client interaction
Ability to work in teams
Ability to juggle multiple priorities
Ability to begin work within 4-6 weeks from the time an offer, if made, is accepted
Proficiency using computer software such as Excel, Access, Word, and SQL
Bachelor s Degrees in Business, Finance, Psychology
Previous consulting experience
Modeling and planning for operations and finance
Sales quota management
Strong communication, interpersonal, and presentation skills
Possess strong quantitative and analytical skills
Team player who enjoys working with multiple teams
Enthusiasm for serving clients
Diversity of Experience
How you ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world.
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals.
As used in this posting, Deloitte means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. See notices of various ban-the-box laws where available. https://www2.deloitte.com/us/en/pages/careers/articles/ban-the-box-notices.html
Category: Management Consulting
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.