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Deloitte Telco/High-Tech Operations Transformation Manager in Columbus, Ohio

Telco/High-High Tech Operations Transformation Manager

Our Telecommunications, Media and Technology (TMT) industry clients include some of the most valued companies in the U.S. and many of the world s top global brands. We are poised to help clients shape their evolving business models, scale and transform their operations, modernize their processes and technologies, and constantly improve their customer experience. Our Telecommunications, Media & Entertainment sector includes the world leaders in telecommunications, media, entertainment, sports, business information services, and digital platform companies for search, social, marketing, analytics, etc.

Core Business Operations

The US Core Business Operations Portfolio supports design, implementation, and operation of "heart of the business" transactional systems and core operations, including process redesign, large program management, systems integration, and cloud engineering.

The team

Our Operations Transformation team focuses on transforming our clients core business operations. We advise, design, implement, and deploy solutions focused on heart of the business issues in each industry sector.

Work you ll do

We are seeking professionals with a passion to lead complex, market-leading transformations across business operations and technology. These leaders have experience across many hear of the business functions and industry solutions.



  • 8 years of experience leading components of major business transformation efforts (definition, design, implementation) across multiple business units within a communications and/or high-tech service provider, enabling clients to drive enterprise-wide change across their technology and business operations.

  • Experience and understanding of operations across multiple functions of the business, (e.g., marketing, sales, ordering, fulfillment, billing, care/service)

  • Demonstrated experience planning and leading key activities across the solution delivery lifecycle (e.g., requirements / user story definition, process design, business and launch readiness) for global clients.

  • Proven ability to drive business results and readiness across multiple solutions in major transformation efforts.

  • Understanding of the key industry solutions (e.g., Amdocs, NetCracker, CSG, SFDC, ServiceNow) and their capabilities

  • Willingness to travel 80-100%


  • Providing input to developing tools and go-to-market assets to enable major business transformations

  • Understanding of the lead-to-revenue business processes within the communications and high-tech sectors

  • Understanding of core process definition / design good practices, including BPMN and relevant enabling tools

  • Proven ability to build assets, lead and manage teams in major transformations

  • Understanding of the future direction of communications and technology service provider solutions (e.g., IoT, future applications)

  • Awareness of industry standards and certifications (e.g., eTOM, SID, TAM)

  • Strong oral and written communication skills, presentation skills and MS Visio, PowerPoint, Excel and PowerPoint proficiency.

  • Consistent career progression with increasing levels of responsibility; performed above expectations in professional roles.

  • Demonstrated interpersonal, team-building and communication skills.

  • Live within commuting distance to one of Deloitte s consulting offices

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at

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Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.