Deloitte Senior Client Delivery Consultant - Health Care Provider Analytics (Intellect Product Suite) in Columbus, Ohio
Senior Client Delivery Consultant - Health Care Provider Analytics (Intellect Product Suite)
As a Senior Client Delivery Consultant, you will be aligned to the Client Delivery team of ConvergeHEALTH's Intellect product suite, a solution within the Core Industry Solutions practice. The Intellect product suite, inclusive of Revenue Intellect, Care Intellect, and CareModel Insights, is a set of subscription-based, hosted analytics solutions specifically focused on helping our health care provider clients maximize financial margin and optimize operational performance through key focus areas such as revenue cycle management and clinical variation management. You will be responsible for the implementation, operationalization, and ongoing managed analytics support of subscription clients.
Work You'll Do:
Client facilitation - lead clients through all phases of the Intellect client delivery lifecycle, from project kickoff/planning to data acquisition and validation, configuration and testing, training/rollout, and ongoing operationalization. You'll be along for the ride as a client's "best friend"/trusted advisor.
Delivery management - planning, tracking, and reporting implementation progress using structured tools and Trouble shooting barriers to implementation and day to day management of the Intellect product
Data validation/profiling - working alongside our DataOps (tech) team to review client data to ensure validity and completeness, subsequently working with clients to revise as necessary, identifying, investigating, and resolving issues and irregularities in data through both implementation and testing phases of a
Client relationship development - establishing relationships with key client end users to help drive further adoption of the application throughout and at all levels of their organization.
Client training - conducting on-site and virtual Intellect™ training of client end users following application go-live, as well as subsequent version release trainings, and training of new client end users as identified on an ongoing basis
Insight development and operational guidance - using revenue cycle and general healthcare subject matter knowledge to help clients draw insights from their data and turn data into actionable change
Product development input - liaising with our product development team to communicate potential application enhancements for future releases that have been identified through conversations with both internal and external clients (i.e. voice of the customer)
The client delivery team is a tight-knit, collaborative team composed of both technical and functional (i.e. this role) colleagues working together daily to serve our clients. As part of the team, you will be working with client stakeholders (health care provider systems) and Deloitte project teams to implement Intellect suite solutions at client organizations. You will help clients ramp up on the solution through on-site and virtual trainings, deliver managed analytics/operational insights to client organizations through ongoing (post-go-live) relationships, and promote the continued adoption of Revenue and Care Intellect. You will straddle the fence between business and technology, using analytical expertise and healthcare domain knowledge to solve real world healthcare business problems and provide operational insights to our clients
A BA/BS degree from a top-tier institution in information systems/informatics, health care administration, or other relevant focus areas
8+years experience in health care management consulting, health care technology startups, or other health care provider-related fields (e.g. revenue cycle management, health care finance, clinical operations)
Experience in improving operations within a health care provider, specifically around revenue cycle management (denials management/prevention, billing/AR, patient access, vendor management, etc.) and clinical operations/efficiency
Experience with coordinating internal and external stakeholders during the planning, management and delivery of technology projects
A strong ability to understand, profile/validate and wrangle large data sets, as well as concisely communicate and document the outcomes from these activities
Excellent problem identification, analysis and solving skills, and the ability to summarize the "so what?" within data
The ability to develop and foster strong working relationships with internal and external clients in a virtual setting
Exceptional oral and written communication skills, including Microsoft PowerPoint
Strong self and audience awareness when interacting with internal and external stakeholders
A willingness to travel up to 20%
A master's degree in business administration, healthcare administration, health informatics, information systems, or a related field
Working knowledge/familiarity and interest in SQL, business intelligence platforms (e.g. Qlik, Tableau), or other advanced analytical tools/languages (e.g., Python)
Familiarity with healthcare data (e.g. EDI, bills, claims, claim remittances, EMR/ interoperability standards - FHIR, etc.)
Account management/customer success experience in a startup or subscription-based environment
Experience with presenting to clients across various levels and roles (i.e., early career level analysts through C-suite Executives)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.