Deloitte Salesforce Functional Analyst in Columbus, Ohio
Salesforce Functional Analyst
Deloitte Consulting LLP s Government & Public Services (GPS) Digital Government team is creating a new model for a new age: we re a creative agency and a consultancy. Understanding the digital space and preparing for what s next is at our core. Data is our heart, Agile is our passion, and user experience is our soul. We help government deliver next-generation citizen experiences, reshape how work gets done, and rewire the way government intersects with technology. That s the power of driving disruption. That s Digital Government
Work you ll do
As a Salesforce Analyst in the Technology group you will:
Support Implementation and Operations Management best practices
Lead and support tasks and portions of the project scope on engagements related but not limited to Systems Implementation, Operations & Maintenance and Helpdesk Operations
Perform analysis and diagnosis of client issues
Demonstrate a foundational understanding of the client environment and overall project scope
Identify and solve problems using analysis, experience, and judgment
Independently perform tasks with some guidance to execute a portion of the project scope
Documentation is necessary and should be well aware of contributing to user stories, test scripts, training materials
Our Client s current system is built on Salesforce Lightning and we are seeking a candidate who has Salesforce project experience. This person should coordinate day to day operations with the client and project team including incidents (tickets) preliminary analysis and triaging, assigning the incidents to technical team for defect fixes. The Analyst will be responsible for functional testing during SIT and UAT at onsite, involving in production deployments so having Salesforce technical knowledge is beneficial.
Typically has 1 or more years of consulting and/or industry experience
Ability to work independently under general guidance
Experience working in teams and in a team environment that is process-oriented and deadline-driven
Professional oral and written communication skills
Relevant software or application skills to complete job successfully
Knowledge and experience with Salesforce functional testing, Salesforce Dashboards, Systems Documentation and creating user stories
Prior professional services or federal consulting experience
Bachelor s Degree
How you ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
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Category: Management Consulting
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