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Deloitte Software Solutions Specialist Architect Manager - ServiceNow in Colorado Springs, Colorado

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte Technology US (DT - US). We are curious and life-long learners focused on technology and innovation.

Recruiting for this role ends on 02-Mar-2024

Work you'll do

In your role, you will be responsible for envisioning and developing intuitive solutions on the ServiceNow platform to meet client needs. You will help shape the future of our IT organization by leveraging creative ideas utilizing the many benefits of ServiceNow as a key enabling platform in our organization. You will execute day-to-day product development activities across design, development, stakeholder communication, technology vendor management and delivery.

Responsibilities:

  • Provide leadership and expert knowledge of ServiceNow application architecture to business and technology teams and facilitate the collaborative development of the technology strategy, technology standards, roadmaps, and practices.

  • Responsible for maintaining and administering a large scale ServiceNow production instance firm internal.

  • Responsible for maintaining and administering a large scale ServiceNow managed service provider instance for external clients.

  • Responsible for configuring and maintaining Managed Access Control (MAC) configurations for ServiceNow.

  • Responsible for configuring and troubleshooting the Globalscape application for ServiceNow sftp integrations.

  • Leverage Instance observer for ServiceNow and meaningfully interpret performance and usage metrics for ServiceNow instances.

  • Prior experience of configuring, managing, maintaining a data replication tool Snow Mirror, Perspectium etc.,

  • Manage clients, complex projects, drive business requirement gathering, manage scope and client expectations

  • Create and maintain design specifications, architectural diagrams, and process diagrams supporting and communicating changes to ServiceNow platform applications.

  • Perform upgrades and customizations of ServiceNow platform applications while adhering to source code, configuration management, release management and software development best practices.

  • Perform workflow design, configuration, development, and data loads for ServiceNow platform, (ServiceNow) applications.

  • Responsible for programming workflow, enhancements, and integrations with ServiceNow platform applications.

  • Creating project and application architecture deliverables that are consistent with architecture principles, standards, methodologies, and best practices.

  • Providing support / guidance to the development teams during the analysis, development, and testing processes.

  • Provide inputs to create Agile user stories based on business requirements

  • Participate in E2E functionality assessment during Validation Testing phases (SIT, UAT)

  • Experience with technical programming; capable of managing and overseeing global teams designing, programming, and implementing various technical solutions

  • Work with Level 1 support teams to deploy and maintain applications

  • Responsible for proactive problem and risk management on the platform. Guide team in troubleshooting issues found on ServiceNow platform, applications, and workflows.

  • Experience in designing, building, and maintaining ServiceNow integrations via REST API.

  • Ability to develop and configure applications using ServiceNow, and JavaScript technology; Build Workflows and write automated scripts

  • Develop, configure and implement changes in ServiceNow including, but not limited to: core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.

  • Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.

The team

Deloitte Technology US (DT - US) helps power Deloitte's success, which serves many of the world's largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The 3,000 professionals in DT - US deliver services including:

  • Cyber Security

  • Technology Support

  • Technology & Infrastructure

  • Applications

  • Relationship Management

  • Strategy & Communications

  • Project Management

  • Financials

Deloitte Application Studios (DAS)

Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools that empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.

Required Qualifications:

  • Bachelor's Degree in Information Security, Computer Science, Information Systems or related.

  • Minimum 6 years industry experience, in developing and architecture of software platforms, products.

  • Minimum 4 years of experience on ServiceNow platform in modules like ITSM, HRSD, APM, PPM, GRC or ITAM and designing solutions within these modules.

  • Minimum 1 year of leadership/management experience

Preferred Qualifications:

  • Prior experience in leading architecture activities like designing, roadmap, & proof-of-concepts on COTS platforms or Low Code/No Code platforms.

  • Ability to manage multiple customers, complex projects, and multiple initiatives at the same time.

  • Extensive exposure to ServiceNow HRSD, related configurations and Architecture.

  • Extensive experience in using Instance Observer, Instance Security to interpret the metrics for Usage and Performance to meaningfully engage with other Platform architects and ServiceNow.

  • Experience in Thycotic Secret Server integrations.

  • Prior Experience in Managing and administering a large scale ServiceNow implementation for both firm internal as well as Managed Service Provider instances for external clients.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $102,500 to $210,600

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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