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Deloitte Sr. SAP BRIM/SOM Consultant Location Open in Cleveland, Ohio

Enterprise Operations as a Service (EOaaS)- SAP Operations - Sr. Solution Specialist - USDC/ LOCATION OPEN

Are you an experienced, passionate pioneer in technology? A system 's professional who wants to work in a collaborative environment. As an experienced Sr. SAP BRIM/SOM Consultant, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Consider an opportunity with our US Delivery Center - we are breaking the mold of a typical Delivery Center.

Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below ...

Work you'll do/Responsibilities

  • Work with Level 1 Service Desk team, Level 2 Incident & Problem Management & Level 3 teams to resolve production incidents.

  • Responsible for gathering requirements for new Change Requests, preparing specification documents and taking it through SDLC following Agile or Hybrid Agile Methodology.

  • Debug objects in production system to help in resolution of production incidents.

  • Work on Continuous Improvement initiatives and provide solutions to problems.

  • Communicate production status and issues to management and stakeholders.

  • Engage AMS delivery teams and instill a mindset of continuous learning and process improvement.

  • Coordinating onsite/offshore - multi-geography team environments if required

  • Adhering to contractual Service Level Agreements (SLAs) as agreed with client Managing escalations

  • Team working skills to contribute and boost motivation in project work

  • Experience resolving integration issues

  • Knowledge in trouble shooting existing issues and suggesting Business Process improvements as necessary

  • Analysis of business processes to identify opportunities for automation & Innovation.

  • Communication with clients in order to determine their needs in detail

  • Written and oral communication skills, with the ability to communicate ideas and results to business executives in the marketing and sales organizations

    The Team

    The Enterprise Operations as a Service Offering addresses our clients' needs for on-going operations of their technology and business process investments through multi-year contracts. We deliver continuous modernization, upgrades, and address incremental business changes as part of our engagements.

    The SAP Operations offering helps our clients realize the true value of transformation by maintaining and supporting SAP and its ecosystem. We collaborate with our clients to keep the systems modernized to the latest versions and provide continuous improvement services to drive business results.

    Qualifications Required

  • Minimum 6+ years of SAP Supply Chain Management experience in one of the following:

  • SAP BRIM w/Customer Mgmt and/or CRM (SOM) experience

  • BRF

    • Cross Catalog Mapping
  • Production Configuration with Advance Variant Configuration

  • Responsible for the product modeling and order management process within Customer Management (SAP BRIM) and integration to external applications ( e.g. E-Commerce).

  • Bachelor's degree or equivalent professional experience.

  • Travel up to 10% annually

  • Must live a commutable distance to one of the following cities: Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Cincinnati, OH; Cleveland, OH; Dallas, TX; Detroit, MI; Gilbert, AZ; Houston, TX; Indianapolis, IN; Kansas City, MO; Lake Mary, FL; Los Angeles, CA; Mechanicsburg, PA; Miami, FL; McLean, VA; Minneapolis, MN; Nashville, TN; Orange County, CA; Philadelphia, PA; Phoenix, AZ; Pittsburgh, PA; Rosslyn, VA; Sacramento, CA; St. Louis, MO; San Diego, CA; Seattle, WA; Tallahassee, FL; Tampa, FL; or be willing to relocate to one of the following USDC locations: Gilbert, AZ; Lake Mary, FL; Mechanicsburg, PA.

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    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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