Deloitte Sr. SAP BRIM/SOM Consultant Location Open in Cleveland, Ohio
Enterprise Operations as a Service (EOaaS)- SAP BRIM/SOM (Subscription Order Management) - Sr. Solution Specialist/Solution Specialist - USDC/ LOCATION OPEN
Are you an experienced, passionate pioneer in technology? A system's professional who wants to work in a collaborative environment. As an experienced Sr. SAP BRIM/SOM Consultant, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Consider an opportunity with our US Delivery Center - we are breaking the mold of a typical Delivery Center.
Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below ...
Work you'll do/Responsibilities
Work with Level 1 Service Desk team, Level 2 Incident & Problem Management & Level 3 teams to resolve production incidents.
Responsible for gathering requirements for new Change Requests, preparing specification documents and taking it through SDLC following Agile or Hybrid Agile Methodology.
Debug objects in production system to help in resolution of production incidents.
Work on Continuous Improvement initiatives and provide solutions to problems.
Communicate production status and issues to management and stakeholders.
Engage AMS delivery teams and instill a mindset of continuous learning and process improvement.
Coordinating onsite/offshore - multi-geography team environments if required
Adhering to contractual Service Level Agreements (SLAs) as agreed with client Managing escalations
Team working skills to contribute and boost motivation in project work
Experience resolving integration issues
Knowledge in trouble shooting existing issues and suggesting Business Process improvements as necessary
Analysis of business processes to identify opportunities for automation & Innovation.
Communication with clients in order to determine their needs in detail
Written and oral communication skills, with the ability to communicate ideas and results to business executives in the marketing and sales organizations
The Enterprise Operations as a Service Offering addresses our clients' needs for on-going operations of their technology and business process investments through multi-year contracts. We deliver continuous modernization, upgrades, and address incremental business changes as part of our engagements.
The SAP Operations offering helps our clients realize the true value of transformation by maintaining and supporting SAP and its ecosystem. We collaborate with our clients to keep the systems modernized to the latest versions and provide continuous improvement services to drive business results.
• 3-6 + years of SAP Supply Chain Management experience in one of the following: • SAP BRIM w/Customer Mgmt and/or CRM (SOM) experience • BRF+ • Cross Catalog Mapping • Production Configuration with Advance Variant Configuration
• Bachelor's degree or equivalent professional experience. • Ability to create Process Definition Document / Design Document (PDD), Business Design Documents (BDD) and Business Process Procedure (BPP) for the solutions provided. • Strong configuration hands on experience in SAP CRM/SD modules. • Integration of the SOM module with other SAP modules like SAP CC, CI modules. • In addition to the above the candidate should have been involved in the following during the life cycle of SAP implementation:
• Experience in implementation/support project experience in implementing SAP BRIM SOM solution to support subscription business models. He/she has strong knowledge of SOM configuration and integration with CC & CI components of SAP BRIM solution. • Minimum one end-end BRIM SOM implementation experience integration with SAP CC and CI. • Hands on experience in configuring / defining the following BRIM SOM. • SAP BRIM (SOM) Functional Consultant experience in implementing SAP BRIM (SOM) solution to support subscription business models. He/she has strong knowledge of SOM set-up and integration with CC & CI components of SAP BRIM solution. He/she also has extensive experience in implementing SAP CRM/SD pricing functionality. • Travel up to 10% annually
• Must live a commutable distance to one of the following cities: Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Cincinnati, OH; Cleveland, OH; Dallas, TX; Detroit, MI; Gilbert, AZ; Houston, TX; Indianapolis, IN; Kansas City, MO; Lake Mary, FL; Mechanicsburg, PA; Miami, FL; Minneapolis, MN; Nashville, TN; Philadelphia, PA; Phoenix, AZ; Pittsburgh, PA; Sacramento, CA; St. Louis, MO; San Diego, CA; Seattle, WA; Tallahassee, FL; Tampa, FL; or be willing to relocate to one of the following USDC locations: Gilbert, AZ; Lake Mary, FL; Mechanicsburg, PA.
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