Deloitte Solution Architect, Marketing Performance Operations in Cleveland, Ohio
In today's world, customers expect companies to know who they are and what they want. Customers want to have products, services or experiences that best suit their needs delivered to them seamlessly across physical and digital channels.
Customers are human first: driven by dynamic wants, needs, and desires. The ability for brands to make personal, meaningful connections on a human level has never been greater and Hux by Deloitte Digital delivers on those experiences in a way that allows companies to own the customer journey end to end.
Hux is the Human Experience Platform by Deloitte Digital. We help companies connect key data sources to understand what matters most to people; connect to advanced technologies like AI and machine learning to sense and respond to those needs at scale; and connect their systems to unlock insights, create collaboration and drive acquisition, engagement and loyalty. Most importantly, we empower companies to connect with customers in personal, meaningful ways that respect them as people, not just customers.
Hux by Deloitte Digital gives companies the ability to build and leverage the connections - between people, systems, data and technologies - so they can deliver personalized, contextual experiences to customers at scale.
Work you'll do
Are you an experienced, passionate pioneer in marketing technology? As an experienced Solutions Architect, you will have the ability to share new ideas and collaborate on projects.
Solution Architects are strong presenters and facilitators, obtaining customer acceptance by understanding and delivering the right strategic vision, and driving the difficult conversations necessary to execute business strategies. They are proficient at analyzing issues and obstacles to determine root cause(s), weighing options, choosing appropriate courses of action, and measuring and revising strategy based on results. They interact with both technical and functional customers to understand requirements, analyze information, and design comprehensive solutions. They also show a strong understanding of typical business challenges faced by customers and common objectives. Functional Architects contribute with thought leadership and best practices - both internally in their Community and externally in the marketplace - and advocate for change across the organization.
Translate the overall digital vision and target architecture into corresponding solution designs and change requirements
Design end-to-end solutions and cross domain integration and APIs
Define non-functional, operational, and quality requirements for solutions
Define technical stories to enable business capabilities, fostering re-use of existing components, and accept technical features following demos
Collaborate to plan the release of technical stories
Provide guidance to delivery teams to ensure alignment
Facilitate solution compliance to security, privacy, and regulatory needs
Advertising, Marketing & Commerce
Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients' brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.
We serve our clients through the following types of work:
Cross-channel customer engagement strategy, design and development (web, mobile, social, physical)
eCommerce strategy, implementation and operations
Marketing Content and digital asset management solutions
Marketing Technology and Communication Technology solutions
Marketing analytics implementation and operations
Acquisition and engagement campaign ideation, development and execution
Agile based, design-thinking, user-centric, empirical projects that accelerate results
5+ years of technology consulting or other relevant industry experience (Minimum of 1 year in an Agile environment)
Proficient with solution architecture
Participate in / facilitate discussions to discover solutions, as well as capturing and transforming business and technology requirements into high-quality User Stories and Acceptance criteria
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.