Deloitte Senior Manager - Risk Management, Deal Strategy and Contract Support - National_Office in Cleveland, Ohio
Senior Manager - Risk Management, Deal Strategy and Contract Support- Fulltime Role:
Deloitte Consulting LLP's Quality and Risk Management group is seeking a Risk Manager to join the Technology, Media and Telecommunications (TMT) Industry risk management team. Successful candidates will have extensive experience in identifying and ameliorating business and contract risks associated with the provision of professional consulting services. The Risk Manager role involves providing risk consultations to consulting opportunity pursuit teams, reviewing and revising as applicable draft contracts (Statement of Works, Engagement Letters, Change Orders) for professional services, assisting in and, at times, leading negotiations with clients and other third parties, and serving as a trusted risk advisor to senior client service executives.
Responsibilities/Here is What You Will Do:
Deal Desk Support, Contracting and Negotiations
Assist with deal desk and contract review activities. Supports our sales teams in identifying potential risks associated with contemplated services and recommending solutions to ameliorate such risks, review and revise as necessary draft contracts (e.g. statements of work) and proposals in response to RFIs/RFPs
Coordinate with various functions including sales, legal, finance and delivery to act as a strategic risk advisor to help ensure that risks to the firm are sufficiently addressed during the sales and contracting cycles.
Assist deal teams and legal in reviewing and, at times, negotiating agreements such as, confidentiality, teaming and other agreements relevant to the delivery of consulting services. Responsible for risk consultations and risk reviews of draft statements of work, engagement letters and change orders.
Provide guidance on approaches to reducing and managing risks associated with specified opportunities and as may be identified in the review of draft contracts.
Coordinate with risk managers of other firm functions in connection with cross-functional opportunities to help ensure a seamless risk management experience for client service executives.
Ensure that contracting requirements are met and handled in a manner that is consistent with the Firm's policies, requirements, and good business practices.
Ongoing and Post Execution Risk Management and Contracting Support
Assist with ongoing contracting, risk management and mitigation support for ongoing contracting requirements - SOWs, Change Orders, amendments, and renewals.
Facilitate continued compliance with contractually required policies and processes and with the Firm's internal policies.
Continue to collaborate with different functions to socialize agreement/contractual requirements and business terms.
Work actively with account leadership and quality team to identify and help mitigate post-signature delivery and engagement risks.
Knowledge Management and Training Support
Maintain knowledge of core professional services (IT, Managed Services, Outsourcing) and product offerings to continue supporting contracting and risk matters in a fast paced constantly changing environment.
Work independently to manage contractual matters and risks and be the trusted advisor on multiple accounts.
Provide mentoring and training to Risk Management colleagues and to a broader audience to enhance knowledge of and compliance with firm's policies, templates and processes.
Proactively pursue, assess and, where appropriate, advance firm's initiatives including in the areas of software, cloud, data analytics, operate services and privacy & security.
Support strategic initiatives pertaining to development/updating of processes, tools, and templates to improve overall risk management and contracting practices and to help drive adoption of such processes, tools, and templates.
Qualifications/What you will bring to the table:
Strong understanding of professional services contracting lifecycle with an emphasis on technology services
Deep understanding of risks associated with the delivery of professional consulting services and an ability to identify specific approaches to ameliorating such risks
Knowledge of one or more segments of the TMT industry, including key industry issues, the competitive landscape and recent developments.
Proven track record influencing diverse set of stakeholders and driving common outcomes with a strong understanding of commercial contracting processes, including terms and conditions
Outstanding verbal/written communication, collaboration, and negotiation skills to lead an environment driven by customer service and teamwork
Excellent leadership skills including ability to prioritize critical needs, act decisively, and handle a high volume of complex tasks within a given timeframe
Experience in reviewing and revising scope of work documents with a focus on incorporating actionable and measurable guidance to address specific risks around delivery execution
Proven willingness to listen and learn, and a consistent record of making and explaining appropriate decisions (even when this leads to tough business discussions).
Education: BBA/BA/BS in related field, Masters' Degree is desirable
Experience Requirements: Minimum 8-10 years of direct contract negotiation for technology services. Technology delivery and implementation services experience beneficial.
Travel Requirements: Willingness and ability to travel approximately 25%, flexibility required based on candidate location and role
Other Preferred Skills
Experience handling risk issues pertaining to some combination of outsourcing, cloud software, software licensing and alliance agreements.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.