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Deloitte Salesforce Marketing Cloud Senior Consultant in Cleveland, Ohio

The Team

The Marketing Technology & Transformation (MT&T) practice aligns talent, operating models, and the latest marketing technologies with data and analytics tools to plan, build, deliver, and operate end-to-end omnichannel customer data experiences to drive business results for our clients. As a member of the MT&T practice, you will be part of a collaborative team of cross-functional passionate marketing technology experts, who are working at the forefront of innovation in this space across the entire MarTech stack.

Work You'll Do

Senior Consultants are techno-functional resources on Deloitte's Salesforce Marketing Cloud (SFMC) Transformation Team, offering a powerful understanding of the SFMC ecosystem, like Pardot and broader MarTech stack. They are client-facing collaborative business partners who own and lead workstreams, and deliver specific components of large, complex client engagements along with other teams and stakeholders.

  • Responsibilities include:

  • Full-lifecycle implementations and/or implementing integrated solutions including other SFMC ecosystem technologies, cloud-based marketing solutions, integration services, and data modeling

  • Providing service excellence by identifying key client business issues, determining client needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating and validating analysis and developing recommendations for the client in the context of the overall engagement.

  • Working with clients to help define use cases and prioritize based on business value and scope

  • Facilitating strategic conversations with clients to define and document business and technical requirements based on prioritized use cases

  • Performing gap analysis outlining client gaps in technology, resources, and institutional knowledge necessary to deliver and execute a successful channel rollout

  • Working with cross-functional teams to clearly link functional scope back to business value

  • Clearly define the value for our clients associated with delivering against capabilities and requirements

  • Work with customer(s) as well as internal teams to clearly define and document project scope, requirements and integration points as they relate to solution implementation.

  • Developing key content and assets for project workshops for functional and scope priority alignment

  • Developing business requirement documentation and project deliverables

  • Maintaining working knowledge of end-to-end solution, with the ability to identify, document, communicate, and mitigate risks and issues as project progresses

  • Collaborate with onshore and offshore teammates

  • Support technical and functional testing of the implemented solutionlike SIT and UAT

  • Identify partnership opportunities and capitalizes on "add-on" sales opportunities across projects


  • Required:

  • Four-Year Bachelor's Degree, MBA preferred

  • 4+ years hands-on platform experience on Salesforce Marketing Cloud, Pardot and/or other SFMC ecosystem platforms (i.e. Audience Studio, DMP, Datorama, Interaction Studio, etc.) and fluent in articulating Salesforce Marketing Cloud product capabilities to both business and technical audiences

  • SFMC Email Specialist, Consultant, or Admin Certification or willingness to complete

  • Proven project management experience supporting end-to-end marketing technology projects; implementing integrated solutions including other SFMC ecosystem technologies, cloud-based marketing solutions, integration services, and data modeling

  • Prior experience in a client-facing strategic role (i.e., consulting, agency) ideally within the digital marketing space

  • Knowledge of Agile and various methodologies, frameworks, organization structures, disciplines, and documentation

  • Functional understanding of marketing databases and/or implementation of marketing automation

  • Experience with performing gap analysis outlining client gaps in technology, resources, and institutional knowledge necessary to deliver and execute a successful channel rollout

  • Proven ability to understand the impact of technical changes, and, to articulate high level technical solutions to address business problems

  • Excellent problem-solving skills with a demonstrated ability to identify issues, resolve them quickly and know when to rely on internal resources to assist

  • Strong verbal, presentation and written communication skills as well as strong conflict resolution and negotiation skills

  • Ability to manage in an environment of ambiguity with diverse stakeholders

  • Ability to travel 30%, on average, based on the work you do and the clients and industries/sectors you serve

  • Limited immigration sponsorship may be available

  • Preferred:

  • Project Management: Azure DevOps and/or Jira, Confluence

  • Desire to complete additional Salesforce certifications

  • Functional knowledge of Salesforce Sales and Service Clouds, as well as other Salesforce solutions including Interaction Studio, CDP, and Datorama

  • Experience with other marketing technologies and analytics tools (i.e. Adobe, Oracle, Sprinklr, Google, etc.)

  • Experience with Pardot platform

  • For individuals assigned and/or hired to work in New York City, Jersey City, Colorado, or Nevada, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to New York City, Jersey City, State of Colorado, and the State of Nevada and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $132,000 to $220,000.

  • You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.