Deloitte Microsoft Dynamics Senior Manager in Cleveland, Ohio
Microsoft Dynamics Senior Manager
Customer & Marketing is creating a new model for a new age-we re an agency and a consultancy. Understanding the digital space and preparing for what s next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done, and rewire the competitive fabric of entire industries. That s the power of driving disruption. That s Customer & Marketing.
Work you ll do
As a Senior Manager in the Emerging practice you will focus on transforming how our clients interact with their customers in the digital age across sales, marketing and service. The roles and responsibilities for the Emerging Manager/Senior Manager are to provide professional and effective technical consulting services that includes; Experience in onsite functional or technical roles with at least 3-5 full-lifecycle Microsoft Dynamics implementations.
Commercial Excellence & Experience
Our Commercial Excellence & Experience team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the creative digital consultancy real and in doing so, make new markets.
Professionals will serve our clients through the following types of work:
Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities
Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video
Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models
Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption
DigitalMix | an integrated set of platforms to enable business re-platforming
10 years of consulting and/or CRM experience;
Experience managing at least three large-scale full-life cycle implementations of Microsoft Dynamics CRM, including ownership of the technical solution, management of the overall team and ownership and management of project financials;
Providing advice and direction regarding Microsoft Dynamics CRM capabilities and functions to customer organizations;
Building positive client and peer relationships by developing an understanding of customer's business and project scope;
Expertise in solution selling techniques such as identifying the client pain points, proposing a solution and negotiating a project proposal.
Strong experience in end-to-end project delivery cycle from identifying resources, leading a team and managing customer expectations.
Ability to travel to client sites 80-100% of the time
A Bachelor's Degree
Previous Big 4 experience.
Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
Expertise in an industry vertical (i.e. Financial Services, Life Sciences, Manufacturing, Technology, Retail, Media, etc.)
Functional and Technical expertise in Microsoft Dynamics CRM configuration, web service programming, development and Application Integration capabilities such as creating a customer portal solution to the Internet
Ideal candidates will have certifications in Microsoft Dynamics CRM, Microsoft development technologies or MS SQL Server administration
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Strong commitment to professional client service excellence required
How you ll grow
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Category: Management Consulting
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