Deloitte Microsoft Dynamics Senior Consultant in Cleveland, Ohio
Microsoft Dynamics Senior Consultant
Customer & Marketing is creating a new model for a new age-we re an agency and a consultancy. Understanding the digital space and preparing for what s next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done, and rewire the competitive fabric of entire industries. That s the power of driving disruption. That s Customer & Marketing.
Work you ll do
As a Senior Consultant in the Emerging practice you will focus on transforming how our clients interact with their customers in the digital age across sales, marketing and service.
Commercial Excellence & Experience
Our Commercial Excellence & Experience team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the creative digital consultancy real and in doing so, make new markets.
Professionals will serve our clients through the following types of work:
Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities
Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video
Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models
Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption
DigitalMix | an integrated set of platforms to enable business re-platforming
Experience with full-life cycle implementations of Microsoft Dynamics CRM
Building positive client and peer relationships by developing an understanding of customer's business and project scope;
Expertise in solution selling techniques such as identifying the client pain points, proposing a solution and negotiating a project proposal.
Strong experience in the end-to-end project delivery cycle and managing customer expectations.
Ability to travel to client sites 80-100% of the time
A Bachelor's Degree
Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other).
Functional and Technical expertise in Microsoft Dynamics CRM configuration, web service programming, development and Application Integration capabilities such as creating a customer portal solution to the Internet
Ideal candidates will have certifications in Microsoft Dynamics CRM, Microsoft development technologies or MS SQL Server administration;
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Strong commitment to professional client service excellence required;
Superior verbal and written communication skills;
Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint) to technical and non-technical audiences.
How you ll grow
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Category: Management Consulting
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