Deloitte Manager - Technology Support Services in Cleveland, Ohio
Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.
Manager, Technology Support Services
Location: Cleveland, OH
Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte s Information Technology Services (ITS). We are curious and life-long learners focused on technology and innovation.
Work you ll do
Leads resource allocation, scheduling, budgeting, project planning and task management to ensure all day-to-day ITS activities are successfully run in a 24 hour x 7 day environment. Leads teams and develops strong working relationship with business leaders, customers and colleagues. Responsible for management of staff and resource allocation in order to complete highly technical projects and assignments. Serves as an internal consultant and technical advisor in all matters relating to technology. Accountable for achieving customer satisfaction and Service Level Targets. Responsible for staff performance evaluation, goal setting, professional development, coaching/mentoring and recruiting activities. Responsible for the development and delivery of departmental metrics. Complete oversight for leading/mitigating risk and compliance activities that occur locally/regionally/nationally within assigned area of responsibility. Good hands on technical skills and troubleshooting techniques are needed.
Duties and Responsibilities
You will bring all ITS resources together to meet business requirements.
Responsible for service delivery, resource allocation, project plans, reporting and delivery of status to business leaders. Accountable for achieving customer satisfaction and Service Level Agreement commitments. Participates in the development and delivery of training programs on a local, regional and national basis.
Leads activities with multiple disciplines (TSS, Infrastructure, Unified Messaging, Cybersecurity, Communications, Workplace Services, etc.) where various groups are engaged to achieve desired results.
Responsible for development and management of staff and teams. This includes performance management, goal setting, professional development, coaching/mentoring, team recognition and recruiting activities.
Grows relationships with business leaders and customers at all levels in the organization. Promotes ITS as a trusted business partner, connects with customers to understand business needs and understand where ITS can provide solutions.
Solicits feedback from business leaders to ensure ITS service delivery is exceeding expectations.
Handles projects and services within budget guidelines, develops cost control measures, handle time & expense compliance and provides recommendations into budget planning.
Responsible for the development and deployment of advanced technical solutions.
Validated knowledge of specialized areas including, but not limited to: laptops, mobile devices, AV, printers, inventory management and process automation.
Provide service performance metrics around the aforementioned areas.
Manages, measures and reports on all security, risk and compliance activities that occur within area of responsibility. Works directly with the Information Cybersecurity, Risk and Compliance team and the Office of General Council in response to matters of litigation.
Assesses customer needs, priorities and trends through regular ongoing communication with clients. Identify, evaluate and collaborate with business partners regarding opportunities for improvement and provides constructive suggestions for change.
Performs other job-related duties as assigned.
Information Technology Services (ITS) helps power Deloitte s success. ITS is the engine that helps to drive Deloitte, which serves many of the world s largest organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.
The 2,200 professionals in ITS deliver services internally including:
Technology & Infrastructure
Application Development and Management
Relationship Management Group
Technology Support Services
The Technology Support Services (TSS) team is ITS s first line of contact with personnel. Providing walk-up support, asset management, PC compliance, and mobile devices support, TSS provides hands-on support to Deloitte employees.
Category: Information Technology
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.