Deloitte Lead Specialist, Records and Contracts in Cleveland, Ohio
Lead Specialist, SystemsThe Lead Specialist, Systems, is responsible for providing support to the Records and Contracts Management Services (RCMS) Systems Manager including directly supporting the systems management of both physical and electronic records.
The Lead Specialist, Systems interacts with system end users in response to their questions and problems, monitors system workflows and performs other records management system administration functions. He or she also assists with the development of reporting tools, identifies systems enhancements, and tests system releases. As an experienced member of RCMS, the Lead Specialist, Systems assists in developing, executing, and monitoring local and national RCMS tasks, processes and projects to facilitate customer-oriented and compliance-focused records processes, managing records-related risk to the Deloitte US Firm.Responsibilities:
Able to work proactively without significant guidance or direction to trouble shoot and problem solve.
Actively participates in the execution of records management project
Develops and specifies required changes to customized electronic records management system screens, workflows, and reports, as well as training courses and tools.
Documents standard operating procedures associated with the systems RCMS
Escalates issues, risks, and decisions to Systems Manager as necessary and recommends mitigating actions.
Provides end user and customer support; provides training and support to practitioners who create and store records in hard copy and electronic
Tracks system defects and identifies system design and configuration enhancements for RCMS records management systems to provide appropriate functionality, scalability, and cost-effectiveness.
Develops user stories (requirements) based on knowledge of records retention policies and business needs.
Participates in quality assurance testing and user acceptance testing for the validation of system enhancements and incremental functionality rollouts.
Performs daily updates to record management applications as
Implements innovative processes and procedures to increase department efficiencies, improve organization, and enhance services provided.
Monitors established business procedures and oversees the privacy and security of official records.
Implements advanced data integrity projects, with a focus on data analysis, data updating, and correction of legacy data allowing proper application of the Deloitte US Firm retention policies, resulting in more accurate data and cost
Executes special projects and
Performs other job-related duties as
The successful candidate will possess:
Ability to establish and maintain positive working relationships with customers Ability to understand and relate business objectives to records management solutions/projects
Ability to work productively with all levels in a large organization Advanced Microsoft Office skills
Advanced project management skills
Demonstrated ability to execute required tasks within various electronic systems Drive for results - maintains constant awareness of projects and maintains focus on short and long term milestones
Experience working directly with internal clients
Familiar with Open Text enterprise information software
Good organization and communication skills
Proficient in searching and navigating online systems
Proven ability to work with virtual and global business teams SharePoint skills
Skills using database software, including searching, using queries, and running reports
Understanding of RCMS applications and processes
Minimum 3-5 years of related experience in records, project, people, change, and relationship management experience
Limited immigration sponsorship may be available.
Prior experience utilizing hard copy and/or electronic records management processes/systems
Certified Records Manager (CRM)
For individuals assigned and/or hired to work in California, Colorado, Nevada, New York state, and Washington State, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to California, Colorado, Nevada, New York state, and Washington state and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $66,200 - $121,800
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.