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Deloitte Salesforce Maintenance & Operations Manager in Cincinnati, Ohio

Job Description: Salesforce Functional Lead

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals bring fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.

Work you'll do

  • Focus on an established and growing Salesforce Maintenance and Operations client. Focus on data fixes, defect & bug fixes, monitoring of systems, support quarterly upgrades, on-going client support

  • Support development and testing teams by answering questions on functionality, user story acceptance criteria, resolving impediments

Qualifications

Required:

  • Live in Columbus, OH area and ability to go on-site at least 3 days/week

  • Bachelor's Degree

  • 5+ years of Salesforce Consulting experience

  • Salesforce Admin experience

  • Client Management experience

  • Prior experience Managing and/or Leading Teams

  • Strong Core Consulting skills such as organization and communication both written and verbal

  • Agile Software Development Methodology experience

  • Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

  • Prior exposure supporting Government/Federal Digital Transformation efforts

  • Government/State exposure to professional licensing

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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