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Deloitte Risk & Financial Advisory - Lead ServiceNow Software Engineer in Cincinnati, Ohio

Risk & Financial Advisory - Lead ServiceNow Software Engineer

Do you thrive in times of disruption? Have a drive to be a part of the technology evolution and a passion for turning challenges and opportunities into long-term competitive advantages? As a Lead Software Engineer in our Hybrid-Operate group, you'll have the opportunity to gain valuable hands-on experience working alongside leading professionals across diverse industries.

Work you'll do:

As a Lead ServiceNow Developer, you will be responsible for development, core configuration, and technical expertise of Deloitte's ServiceNow implementation. You have a solution-focused mindset and the ability to provide excellent customer service, training, and support. Candidates must be passionate about technology, love customer service and can thrive in a fast-paced, high-pressure environment. Day to day job responsibilities may include:

  • Lead the ServiceNow implementation projects across the Risk & Financial Advisory Hybrid Operate group

  • Develop proof of concept solutions on ServiceNow platform for internal and go-to market solutions

  • Translate functional specifications into logical, competent-based technical designs

  • Design and develop new ServiceNow workflows and processes

  • Develop & Lead the IT Service Management solutions using products such as ServiceNow by customizing the product using technologies JavaScript, Jelly, web services including MYSQL, XML, HTML, and CSS

  • Develop custom Service portal pages/widgets to support the Business Organization

  • Conduct code walkthrough, code review of junior team members' code

  • Ensures team members develop the ServiceNow solution as per the best practices to maintain system compliance

  • Create comprehensive and well-structured test plans and suites. Estimates, prioritizes, plan and coordinates testing activities

  • Identify, document and track software defects

  • Perform thorough regression testing of resolved defects

  • Participate in User Access Test (UAT) to collect feedback from UAT Team, ITIL Process owners, Clients and fine-tune the solution

  • Manage update sets for migration of the code base to test and production environments

  • Leads ServiceNow maintenance, upgrade planning and administration

  • Coordination with vendor for ServiceNow product defects

The desired candidate is an organized, self-driven individual with a proven ability to achieve development objectives. They will have the ability to be successful while working independently or as part of a team and will be able to adapt quickly to shifts in priorities and/objectives. They will be passionate about learning and applying their technical skills and experiences to solve real-world problems, and possess strong listening, verbal, & written communication skills.



  • Bachelor of Science with a concentration in computer science, information systems, information security, math, decision sciences, risk management, engineering (mechanical, electrical, industrial) or other business/technology disciplines or equivalent work experience

  • 5+years of ServiceNow Implementation experience

  • Experience with CMDB Implementation

  • Proven implementation experience with at least 2-3 SNOW modules (e.g. ITSM, CSM, SecOps etc.)

  • Strong knowledge and experience with Web Development (HTML, CSS, Javascript)

  • Proven ability to configure ServiceNow using Business Rules, Client Scripts, advanced UI Policies, Flow Designer, ACLs, Script Includes and UI Scripts to fulfill requirements, including knowledge of and experience with JavaScript/GLIDE, HTML5

  • Proven experience in integration of ServiceNow with other IT applications using REST/SOAP APIs

  • Experience gathering requirements from internal/external stakeholders, and creating/maintaining the ServiceNow solution documentation

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

  • Ability to travel up to 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred Skills

  • Experience working with Scrum or Agile development processes

  • Strong analytical, problem-solving and decision-making capabilities

  • Certified Implementation Specialist certification

  • Certified Application Developer

For individuals assigned and/or hired to work in Colorado, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Colorado and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,613 to $171,350.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.