Deloitte Senior Relationship Technology Manager in Chicago, Illinois
Location: Open (preference would be Hermitage office)
Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte s Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.
Work you ll do
The Senior Technology Relationship Manager for will serve on the portfolio account team and partner with the portfolio Relationship Management Technology Leader to provide oversight and management of the portfolio and portfolio roadmap, with primary focus on the pipeline and active initiatives. Assist the Technology Leader with guiding the delivery of technology solutions for the entire portfolio. Liaise with entire ITS account team to drive consistency, accountability and transparency. Provide oversight of delivery capabilities and assist on an as-needed basis. Assist the Portfolio Technology Leader with portfolio period reporting, financials compliance, and assessments as appropriate.
Account & Relationship Management
Engage in discussions with Technology Leader, business stakeholders and other ITS leaders to understand the business needs and technology strategy. Includes defining the opportunity and building the business case.
Partner with the Technology Leader, business stakeholders and other ITS leaders to align our technology approach with the business needs.
Drive collaboration across ITS, to ensure the right things are prioritized and delivered.
Serve as a trusted advisor to Technology Leaders and Channel Leaders to guide key decisions and overcome challenges as they impact to portfolio and our business.
Identify and manage risks; provide alternative solutions; escalate when appropriate; anticipate sensitive matters.
Budget & Cost Management
Provide full transparency on state of the portfolio (future and current) that is comprehensive, accurate and reliable.
Define and collaborate on key metrics for the portfolio to/for our customers; including financial and delivery.
Drive transparency and visibility into current state of IT spend and IT delivery, creating insight to support better decision making that translates into benefits and cost savings.
Partner with project controller to evaluate year over year financial data to establish trends and optimize portfolio performance.
Portfolio & Program Management
Serve on the portfolio account teams.
Be accountable for portfolio management and demand across the portfolio, guiding all members of the account team, and delivery teams to ensure all aspects of our solution lifecycle are followed on time and on budget.
Manage a comprehensive roadmap and inventory of all IT services provided to support the portfolio.
Define and collaborate on key performance metrics to monitor overall health of portfolio.
Identify ways to optimize and improve on IT solutions for the portfolio.
Help change the conversation with our clients, bringing an objective lens and ensuring the right things are being discussed to achieve the best outcome for the business and maximize ROI.
Partner with the Relationship Management Technology Leader to craft the story (past/current/future) on the portfolio.
Focus on Impact
Understand clients' business strategy and needs, and possesses ability to translate those for effective solution delivery
Influence and guide ongoing improvements to portfolio governance, standards and processes, including leading development of common templates, tools, processes & best practices
Find opportunities for evolving our technology solution lifecycle and model to increase responsiveness, nimbleness for the account team and solutions we bring to market.
Proliferate an entrepreneur, client centric mindset, and set the standard for how best to engage with Technology.
Create integration points, leading discussions on the art of the possible by facilitating connections across areas within the portfolio, outside of the portfolio, and across the Firm.
Focus on People
Cultivate a culture of collaboration and teamwork with our clients and ITS.
Ensure the right people are at the table to drive seamless execution across all ITS Service Lines, bringing forth the best of ITS.
Play an integrator role across the portfolio to ensure all viewpoints are considered to achieve the best answer.
Category: Information Technology
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