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Deloitte Salesforce COE Delivery Leader in Chicago, Illinois

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Salesforce COE Delivery Leader

Location: Open

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte s Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.

Work you ll do

The Salesforce Center of Excellence (COE) Delivery Leader is responsible for overall program leadership, technology strategy, product management, solution delivery/support, innovation, and advisory services across geographies, enabling business-led transformations through Salesforce technology:

Salesforce Technology Platform Management

  • Collaborate with COE leadership to define and guide the strategic technical direction for Salesforce platforms

  • Maintain expert level knowledge of Salesforce products and facilitate collaborative development of technology standards, roadmaps, and leading practices

  • Service Cloud, Lightening, Mobile, Wave or preferred

  • Partners with key stakeholders and establishes trust through technical leadership

Salesforce Delivery

  • Deliver products and services that enable our customer s strategic vision and business objectives; understanding underlying business needs and drivers

  • Oversee and manage a portfolio of strategic application-related projects

  • Responsibly manages a multi-million dollar investment and operations budget; Develops annual plan for program and supports financial planning efforts

  • Develops trusted and open relationships with key business and technology leaders and vendor partners at top management level

  • Act as the senior point of escalation for application-related issues and project activities

  • Oversee Salesforce implementations and provide support for project team throughout delivery

  • Effectively manage demand and capacity to ensure commitments are met and projects operate within budget

  • Ensures every project adheres to software delivery standards and follows all aspects of the delivery model

  • Partner with Account teams to ensure optimal client experience and demonstrable value

  • Monitor compliance to cyber, risk, and operational requirements and create new policies and processes as needed to ensure compliance

  • Keep abreast of industry best practices and brings relevant insights and solutions to meet the organization's strategic business needs

  • Promote innovation to ensure that product roadmaps are developed and executed in line with Salesforce COE strategy

  • Continuously motivate onshore and offshore teams to high-performance and promote an unfaltering mission to drive innovation in solution delivery and support

  • Exhibit high level of professional flexibility and facilitate a culture of knowledge sharing and learning from leading practices

Salesforce Operations

  • Foster collaboration between technology teams and partner with other key technology functions in the development and support of applications

  • Maintain support and product roadmap relationships with application vendors and manage and communicate upgrades and updates

  • Develop annual strategy, budgets, work plans, and project schedules in partnership with business and technology stakeholders

  • Manage the development of policies, procedures, assurance mechanisms and metrics to meet any business-specific compliance requirements

  • Ensures technologies are used efficiently, profitably and securely

  • Responsible for resource management activities, including recruiting, retention, project-level staffing and securing contractors, as needed

  • Prepare financial reports and forecasts and other ad-hoc financial analysis as requested

  • Executes performance management activities according to current Deloitte performance management programs

  • As a role model, coaches and mentors members of their team

The team

Information Technology Services (ITS) helps power Deloitte s success. ITS is the engine that helps to drive Deloitte, which serves many of the world s largest organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The 2,200 professionals in ITS deliver services internally including:

  • Cyber security

  • Technology support

  • Technology & Infrastructure

  • Application development and management

  • Relationship management group

  • Strategy

  • Deployment

  • PMO

  • Financials

  • Communications

For more information on ITS, you can visit our dedicated recruitment page at .

Deloitte Application Studios (DAS)

Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools that empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.

Category: Information Technology

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.