Deloitte Lead Software Solutions Specialist - ServiceNow in Chicago, Illinois
Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte Technology US (DT - US). We are curious and life-long learners focused on technology and innovation.
Work you'll do
Design, Development, and Implementation of ServiceNow customization including, but not limited to core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.
Perform workflow design, configuration, development, and data loads for ServiceNow platform, (ServiceNow) applications.
Responsible for programming workflow, enhancements, and integrations with ServiceNow platform applications.
Should have good amount of knowledge on business flow following ServiceNow applications:
ITSM (Incident/ Problem/ Change/ Request/ Configuration) Management
SPM (Financial Management, PPM (Project Portfolio Management), Workspaces, Resource Management)
Discovery - On-Premise & Off- Premise
ITAM - IT Asset Management
ITOM - IT Operations Management
GRC - Governance Risk & Compliance
ServiceNow Event Management
Maintain pace with ServiceNow versioning.
Perform upgrades and customizations of ServiceNow platform applications based on guidance from project manager, architects, ITIL practice leads and customers.
Maintain and adhere to source code, configuration management, release management and software development best practices.
Develop training materials and provide end-user or IT technician training on using the ServiceNow functionality.
Provide in-person support daily to customer and team, this will include direct interaction with the Executive staff and other key management.
Maintain ServiceNow training and knowledge thru self-learning, attending conferences and training
Responsible for proactive problem and risk management Triage and fix defects found in ServiceNow platform, applications, and workflows.
Providing support/guidance to the development teams during the analysis, development, and testing processes.
Reviewing and approving 3rd party and integration solution architecture based on established enterprise application strategy.
Defining and validating non-functional (technical) requirements and establishing traceability between requirements and application architecture/design.
Deloitte Technology US (DT - US) helps power Deloitte's success, which serves many of the world's largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.
The 3,000 professionals in DT - US deliver services including:
Technology & Infrastructure
Strategy & Communications
Deloitte Application Studios (DAS)
Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools that empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.
Bachelor's degree Computer Science, Information Systems, or equivalent educational qualifications
Minimum 8 total years various technology related experience
Experience creating data pathways, customizing fields and customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports in ServiceNow
Experience working ServiceNow Cloud Platform solutions integrating with other Cloud Applications and Data Sources
Messaging architectures SOAP and REST with JSON text encoding
ServiceNow Implementation Specialist Certification
ServiceNow System Administrator Certification
ServiceNow training and certifications
Experience with third party plug-ins that offer cost effective business solutions
Prior experience in supporting proposals and providing written content for prospects
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $93,000 to $191,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.