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Deloitte Engagement Manager - Salesforce in Chicago, Illinois

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Salesforce Engagement Manager

Location: US - Virtual, Major Deloitte Office (East Coast preferably)

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte s Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.

Work you ll do

This role requires extensive and experienced leadership across the Salesforce objects as well as the capability for hands-on development and support:

  • Interact directly with Business leaders and end-users from all levels to understand their functional and technical needs and the underlying business drivers and issues. Anticipate future business / technology needs.

  • Lead the design, development and delivery aspects of Salesforce products. Partners with business and technical leaders to deliver, enhance and provide ongoing support.

  • Provide expert knowledge and proficiency in Salesforce products and facilitate the collaborative development of Salesforce strategy, standards, roadmaps, and leading practices. Service Cloud, Lightening, Mobile, Wave or Force.com preferred.

  • Effectively communicate the benefits and trade-offs of proposed Salesforce options to clients

  • Help facilitate Technical Design sessions with the development teams, including the creation of class models, sequence diagrams, and detailed design specifications for ensuring architectural solutions result in a coherent systems design

  • Understand implications of configuration and customization decisions and explain risks, technology costs, and benefits to DAS Leadership and clients.

  • Monitors compliance to standardized procedures and best practices and creates new policies and processes as needed.

  • Lead production troubleshooting and War Room meetings.

  • Continuously motivate onshore and offshore teams; promote an unfaltering mission to drive innovation in solution delivery and support.

  • Stay abreast of changes in Salesforce cloud, mobile and Force.com landscapes, and provide guidance around implications to current client instances and DAS long term vendor strategy.

  • Exhibit high level of professional flexibility and facilitate a culture of knowledge sharing and learning from leading practices

The team

Information Technology Services (ITS) helps power Deloitte s success. ITS is the engine that helps to drive Deloitte, which serves many of the world s largest organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The 2,200 professionals in ITS deliver services internally including:

Cyber security

Technology support

Technology & Infrastructure

Application development and management

Relationship management group

Strategy

Deployment

PMO

Financials

Communications

For more information on ITS, you can visit our dedicated recruitment page at https://usrecruiting.deloitte.com/-its-recruiting-for-experienced-hires .

Deloitte Application Studios (DAS)

Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools that empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.

Category: Information Technology

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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