Deloitte ConvergeHealth Patient Services - Senior Consultant in Chicago, Illinois
ConvergeHealthPatient Services Senior Consultant
ConvergeHEALTH is a part ofDeloitte Consulting s Core Industry Solutions and supports data-driventransformation of healthcare by enabling healthcare and life sciencesorganizations to answer the hard questions what works, for whom, why, inwhat context, and at what cost?
As a Digital Health ImplementationSenior Consultant, you will be aligned to ConvergeHEALTH. You will work withthe MyPath product suite, a Digital Health solution within the Platformspractice. The MyPath product suite, inclusive of the Connected Patient Hub,PatientConnect, and other ConvergeHEALTH platforms is designed to enable therapid creation of scalable digital health platforms focused on Clinical Trials,Patient Engagement, and Connected Medical Devices. You will support thevisioning, design, and implementation of Digital Health products built on theMyPath platform in collaboration with clients and Deloitte Consulting teamsbringing industry and implementation expertise. Internally, you will work with our product teams to identify highpriority use cases and features to help shape the product requirements androadmap.
Work You ll Do:
Delivery support Support teams consistingof client and Deloitte resources (Product Owners, Designers, Developers,Architects) in the implementation of MyPath products
Client facilitation Work with clients to help identify and design high value digitalhealth applications supporting key patient services and healthcare use casesincluding defining personas, user journeys, and features at the direction ofproject managers and leadership
Product roadmapping Work closely with the PatientConnectproduct team to liaise potential product enhancements based on client needs andindustry trends
Executive communication Preparing deliverables,presenting findings and recommendations to clients and/or firm leadership
Client relationship development establishing relationships with key client endusers to help drive further adoption of the application throughout and at alllevels of theirorganization
Business Development Assist with conferencesand RFI/RFP responses by facilitating sales material collateral and providingproduct and implementation expertise
As part of the ConvergeHEALTHteam, you will work with Patient Services clients, the PatientConnect productteam, and the ConvergeHEALTH internal team. Through your client-facing efforts,you will have the opportunity to work directly with client and implementationteam leadership to identify opportunities for digital health solutions, defineproject roadmaps, and provide your product and industry insights. You will workclosely with the PatientConnect product team to liaise potential productenhancements based on your implementation observations and client feedback.
A BA/BS degree from a top institution in computer science, healthcareadministration, or other relevant focusareas
5-8 years experience in developing and deploying applications in theLife Sciences space
2-4 years experience as a Business Analyst or Functional IT resourcefor a pharmaceutical manufacturer patient services group or patient serviceshub provider
Experience with large scale PAP, Copay, and/or Adherence Programs for apharmaceutical manufacturer or patient services hub provider with clientprojects extending months or years
Experience driving program discovery requirements gathering workshops
Experience with coordinating internal and external stakeholders duringthe planning, management and delivery of technologyprojects
The ability to develop and foster strong working relationships withinternal and external clients in a virtual setting
Exceptional oral and writtencommunication skills, including MicrosoftPowerPoint
Strong self and audienceawareness when interacting with internal and externalstakeholders
A willingness to travel up to80%
Limited immigration sponsorshipmay be available
Experience coordinating with globally located teams
SAFe, PMP, PMI, or Agile certifications
Hands-on experience defining personas, user journeys, and product features
Experience implementing PatientConnect or patient engagement solutions
A master s degree in business administration, healthcareadministration, health informatics, information systems, or a relatedfield
How you'll grow
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Category: Software Engineering, Development & Testing
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