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Deloitte Channel Manager - ServiceNow Human Capital in Chicago, Illinois

Channel Manager - ServiceNow Human Capital

Deloitte is currently seeking candidates for our Channel Sales Manager (CSM) focusing on HR transformations enabled by ServiceNow in multiple locations. CSMs will have strong project management skills, attention to detail, outstanding oral / written communication skills, and the ability to work in a fast-paced environment across a matrixed organization.

The Team

The HRT CSMs are members of Deloitte's HR Transformation consulting business. CSMs, working closely with HRT Regional Sales Executives and HRT Principals/Managing Directors, focus on securing relationships with the ServiceNow Sales teams to uncover opportunities, develop territory sales strategies, and act as an advisor to pursuit teams throughout the sales process.

Work You will Do:

The CSM will act as the main point of contact for the ServiceNow software vendor sales team in a region. The CSM will focus on the vendor relationship with Account Executives, and Regional Managers, co-facilitate meetings, quarterly business reviews, maintain the HRT service line pipeline for the region, plan for and coordinate key client events. The role involves:

  • Creating awareness of Deloitte's HRT capabilities with software vendor sales teams

  • Utilizing these relationships to uncover new implementation sales opportunities in a region

  • Partnering with the HRT Regional Sales Executive to develop sales opportunities for the HRT Service Line

  • Assisting with business development activities by connecting the appropriate Deloitte HRT Sales Executive and Deloitte HRT PPMD team with the appropriate software vendor sales team for particular accounts

  • Leading HRT opportunity management process, including creating and updating relationship management system entries, reporting and maintenance

  • Leading the alliance planning session preparation, including agenda development, research, materials gathering and consolidation, coordination among alliance leadership, logistics, as well as notes capture and report outs

  • Collaborating with marketing teams to:

    • Propose ideas for alliance team to connect with clients, including customization of Deloitte eminence materials and distribution of relevant thought-leadership to key stakeholders

    • Identify brand differentiators at the client and create client-specific marketing materials

  • Supporting the alliance team in collecting and centrally storing relevant client materials (qualifications, proposals, etc.)

  • Establishing internal firm contacts with other CMs to support sales cycles

  • Providing recommendations to HRT leadership related to alliance management and infrastructure

  • Ability to travel to key events (estimated 25% travel)

    Qualifications:

  • Preferred understanding of HR Transformation and the HR technology ecosystem especially ServiceNow

  • Exceptional relationship building/relationship management skills to establish rapport, trust and confidence with vendor team.

  • Team player

  • Project management experience (process-oriented) and ability to work in a fast paced environment and manage multiple tasks

  • Demonstrated success performing in a large matrixed organization

  • Excellent written and oral communications skills and interpersonal skills

  • Proficient in Microsoft Office suite - strong PowerPoint and Excel skills critical

  • Strong problem solving and analytical skills

  • Demonstrated ability to take initiative and interact with all levels of management

  • Ability to act autonomously, self-starter

  • Quick learner with high energy and creative problem-solving skills

  • Detail oriented, ability to adapt to changing environment

  • Energetic, enthusiastic and organized

  • Travel up to 25% (While 25% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice).

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

    Preferred Skills:

  • Bachelor's Degree

How You'll Grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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