Deloitte ChangeScout Implementation Consultant in Chicago, Illinois
ChangeScout Implementation Consultant
Are you passionate about helping clients evolve their organization to adapt to and solve the complex challenges of today's world? Does using cloud technologies to enhance collaboration and drive data-driven decision-making excite you?
Work you'll do
As an Implementation Manager for our digital change management solution, you will own the end-to-end implementation process for new clients and project teams. Responsibilities include, but are not limited to:
System Implementation and Governance:
Own technical set-up
Guide team through implementation steps
Provide best practices
Facilitate implementation go-live and corresponding sprints
Deliver end user training
Establish governance and driving/monitoring adoption
Drive alignment and sign off from key leaders
Client Relationship Management:
Conduct regular check-ins to collect feedback, monitor adoption, drive value
Escalate risks and issues
Deliver refresher or deep dive trainings when needed
Identify potential new opportunities
Implementation Continuous Improvements: Identify, plan, and execute ongoing continuous improvement activities to drive higher value with lower cost/effort.
Sales Support: Drive pre-sales conversations with project teams and provide client or internal demos on an as-needed basis
Minimum two (2) years of relevant experience delivering change management services, preferably with a technology component
Minimum one (1) year of experience facilitating workshops and managing client relationships
Experience with cloud-based systems and relational databases
Must be able to travel up to 10%
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Experience using or implementing Salesforce products
Experiencing using a relational database
Ability to manage ambiguity and apply problem-solving skills
Ability to employ research and analytical thinking
Strong oral and written communication skills, including presentation skills (MS PowerPoint, MS Excel)
Advanced proficiency in Excel and PowerPoint
How you'll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.