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Deloitte Certified to Use Lead - Associate Vice President in Chicago, Illinois

Innovationand Platforms Certified to Use Lead

Allthird-party tools, operational enablers, and technologies used as acceleratorson tech enabled services projects must be reviewed to validate firm standardsare applied and that risks are understood and vetted. The firm TechnologyOperating Model (TOM) framework and process facilitates those reviews andprovides a mechanism for guidance. TheConsulting version of this process is known as Certified to Use (CtU). CtU isrequired for technologies that host client data, connect to Deloitte systems,and/or use 3rd party software and is managed by Innovation and Platforms(I&P). I&P is partnering withITS to optimize, enable, and scale the CtU program. The position is new and theCtU Leader will own management of the CtU program as well leading andimplementing program enhancements to drive efficiencies, scale, andtransparency.

Work You ll Do

The CtU program guides practitioners and teams through technologyrisk reviews and advisory processes necessary for third-party or custom-developednon-monetized technologies that contain and/or process Deloitte or client data. The CtU Lead collaborates with leaders acrossInnovation and Platforms, Risk, Infrastructure, Architecture, Security,Offering Portfolios, and others while owning and managing the full program. The CtU Lead is responsible for enablingtimely throughput of assets within the CtU program as well as improving theprogram by identifying, prioritizing, and leading changes that drive efficiencies.

The ideal candidate is an AVP with experience in CtS(Productization) and/or product management, has strong executive presence, excellentfacilitation/persuasive presentation skills, background in inspiring andsuccessfully leading virtual teams, experience developing programs/drivingprocess improvements, and successfully has operated a volume based program withcomplex repeatable processes.

This role will give the candidate a unique opportunity to workwith a wide array of Deloitte leadership while enhancing the Certify to Useprogram to operate efficiently and at scale.

Key responsibilities include:

Own and manage the CtU program:

  • Enable efficient and timely throughput of assets within the CtU program

  • Provide CtU program guidance and resolve escalated roadblocks/issues

  • Collaborate with leaders from cyber, infrastructure, architecture, and (as needed) other specialized areas of expertise across the firm to enable appropriate level of review for assets within the CtU program

  • Engage and educate I&ALs and the practice to align on CtU program scope and importance

  • Enable consistent, predicable, and transparent program experience for practitioners, technology teams, and network leadership

  • Develop and manage recurring detailed tactical status reporting to be used to manage the CtU Managers and (as needed) leadership

  • Develop and enable recurring leadership status reporting inclusive of budget and resource reporting

  • Ensure actual budget remains within expected budgeted spend and proactively manage expected variations

  • Balance throughput volumes with an appropriately staffed CtU Manager and PMO team across US and USI

  • Escalate appropriate risk related issues to senior leadership as applicable

  • Understand and be the SME of the nuances and details of the CtU program inclusive of inputs, activities, and outputs

Enable CtU efficiencies and transparency:

  • Garnering insights from domain SME s and CtU Managers, assess existing processes to maximize best practices and mitigate process inefficiencies across the CtU program

  • Set direction and priorities for program improvement initiatives based on ability to drive efficiencies, scalability, and transparency

  • Foster, support, and ensure collaboration across stakeholders to align and implement program improvements

  • Leadand support CtU team in development of improved process and program materials

Develop and manage the CtU team:

  • Directly manage CtU team and establish clear responsibilities to support efficient throughput balancing a push for duration reduction and risk mitigation

  • Mentor CtU Managers and model behavior of prioritization, connecting the dots, crisp and succinct communication, understanding the details, accuracy of the details, and exposing audiences to relevant level of detail

  • Prioritize team workload and manage leadership expectations of throughput and program improvement projects

  • Empower staff to have ownership and accountability of assets throughout the end to end CtU process, understand the process, and value understanding the details and proactively thinking ahead to anticipate and resolve issues

  • Coach staff to enhance both hard and soft skills, working toward clearly defined professional and project-based goals

  • Develop a high performing team that models a culture of asking questions, respect, seeking ways to improve the program, collaboration, positive energy, prioritization, and a culture of supporting each others workloads

  • Ensure team is diverse, models an inclusive environment, and values well being

Category: Product Management & Development

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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