Deloitte Video Conferencing Engineer (Skype, Webex, Chime) in Charlotte, North Carolina
Video Conferencing Engineer
What You ll Do:
Video Conferencing Integration using technologies such as Skype, Webex, and Amazon Chime
Utilize in depth product knowledge of Cisco
Design, implement and support large scale enterprise class cloud contact center deployments supporting 1,000 agents.
Lead discovery-related conversations, workshops, and associated deliverables for stakeholders
Anticipate client needs and formulate solutions to client issues
Manage, mentor, coach and train junior staff on an ongoing basis
The Contact Center practice is part of Deloitte s Customer Strategy and Applied Design offering. It focuses on advising, implementing, and operating contact centers operations and technology to elevate the human experience in a digital world. The Contact Center practice achieves this by helping our clients discover, design, and implement tailored contact center operations and telephony solutions. We bring knowledge and solutions to uncover the behaviors, motivations and preferences of our clients customers and develop new experiences for them. We are a matrix organization where we align various resource groups to deliver and provide high quality services.
We deliver set of customer solutions :
Operations | Help clients understand the many disciplines of contact center operational strategy by showing our expertise in planning, building, and operating contact centers in a stand-alone or network environment.
Engineering | Help clients build, improve, redesign, or stand up contact centers using technologies that engage customers and drive growth. Our engineers and architects work with the latest technologies and vendors to deliver integrated enterprise-wide Contact Center/Telephony solutions. Deloitte solutions are focused on delivering fully integrated platforms that include integrated CRM, ERP and Legacy Backend Systems to support Omni-Channel capabilities (e.g., Voice, Email, Chat, Web Collaboration, SMS, Mobile Applications, Web Portals and Social Media).
3 years of Contact Center Experience
3 years of Video Conference Engineering experience
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Ability to travel up to 75% (While 75% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)
2 years of Cisco Webex implementation experience
Experience with Amazon Chime
Salesforce integration experience
Excellent verbal and written communication skills
How you ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home
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Deloitte s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
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Category: Customer Relationship Management
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