Deloitte Tier 1 Service Desk Analyst with Secret Clearance- Location Open in Charlotte, North Carolina
Tier 1 Service Desk Analyst with Secret Clearance
Are you an experienced, passionate pioneer in technology? A system's professional who wants to work in a collaborative environment. As an experienced Tier 1 Service Desk Analyst with Secret Clearance, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Consider an opportunity with our US Delivery Center - we are breaking the mold of a typical Delivery Center.
Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below ...
Work you'll do/Responsibilities
Meet client and program Service Level Agreement (SLA) for all user support request response and resolution metrics
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Provide insight and support for agency-specific applications
Respond to and triage queries via email and over the phone
Enable and troubleshoot user accounts in multiple technical environments
Reset user password and provide BitLocker key recovery
Remotely install software and troubleshoot hardware and software issues
Provision user accounts; provide access to share drives, distribution lists, and group mailboxes
Update Tickets in ServiceNow with information from both end users, other support teams, and vendors
Deloitte's Government & Public Services practice-our people, ideas, technology and outcomes-is designed for impact. Our team of over 15,000+ professionals bring fresh perspective to help you anticipate disruption, reimagine the possible, and fulfill your mission promise.
Core Technology Operations(CTO) offers differentiated operate services for our clients with solutions to help organizations scale and optimize critical business operations, drive speed to outcome, deliver business transformation, and build resilience in an uncertain future by utilizing our CTO Offerings.Differentiation and focused growth for large-scale infrastructure, data center, and operations projectsby scaling operations services. Emphasis on automation and delivery excellence, we can createcore transformational change for our clients and drive value.
Bachelor's Degree in Computer Science, Engineering, Management Information Systems or equivalent education or work experience
1+ years of experience in a helpdesk environment specifically Tier l Help Desk
Experience in a fast-paced, high pressure environment and interfacing with all levels, including executives
Active Secret Security Clearance
Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- Experience with ServiceNow
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.