Deloitte Talent Services Delivery Lead Manager, Learning & Development in Charlotte, North Carolina
Talent Services Delivery Lead Manager, Learning & Development
The Learning Delivery team partners and collaborates with many parts of the talent organization to enable the delivery of learning programs.
Work you'll do
As a member of the Talent Services Development Delivery team, you will act as first among equals and lead a team with a focus on effective and leading-edge learning and development designs that align with learning and talent development strategy to achieve desired business outcomes. Develop and execute an optimum delivery strategy through collaboration with the talent development leaders and managers, Talent Services and business leaders. Manage resources and budgets to ensure the effective delivery of curriculum, programs, and processes. Participate and support operational priorities that impact broader Delivery or Talent Services Development team. Drive continuous process improvement and coordination within business in which you are aligned as well as share best practices cross-businesses. Build, manage and leverage relationships with Talent and business colleagues.
Partner with COE/Learning & Development leadership to develop and execute the business delivery strategy. Strategize and deliver established learning programs with COE/Learning & Development Leads and Managers
Manage Delivery team members including Delivery Managers, Lead Specialists, and Senior Specialists to successfully execute on the Talent Services vision
Partner with business aligned USI counterparts to meet business goals and Talent Services priorities
Participate and/or lead strategic Talent Services Delivery projects developed to meet business goals, build efficiencies or drive process improvements
Oversee the delivery of new learning and capability development programs and optimize delivery resources through collaboration with the Talent Learning Development.
Manage and execute communications in collaboration with the Talent Learning and Development and National Meeting Services
Ensure successful implementation of delivery processes for virtual and live classroom deliveries and programs at Deloitte University, in local offices, and off-site hotels and conference centers
Ensure national policies, programs and guidelines are followed by the team and manage escalations/exceptions, accordingly
Act as a learning and talent development business advisor on effective and leading-edge learning and development strategies to achieve business goals
Establish the right communications vehicles and project management tools to ensure real-time and close connection to business leaders, organizational priorities and changes.
Demonstrate initiative, recommend and implement delivery process improvements to increase efficiency, and constantly moving learning to the next level
Provide input into the annual plan and budget to execute learning and talent development activities, as appropriate
The mission of Talent Services improves efficiencies and operational excellence, delivers strategic and transactional services, institutionalizes operations efficiencies and quality and enhances ability to scale and reduce cost structure. Talent Services focuses on delivery of both strategic and transactional services, either directly for the businesses or in support of the Business Advisors and Centers of Excellence (CoEs).
Bachelor's Degree; Minimum 8 years of related experience
Exceptional project management skills
People management experience preferred
Ability to work effectively in a fast-paced, multi-tasking environment
Strong strategic-thinking skills with an ability to collaborate with team members on best practices
Consultative approach toward clients
Sound leadership skills
Proficient Microsoft Office skills
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Ability to travel 25-30%, on average, based on the work you do and the clients and industries/sectors you serve
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $78,570 to 144,695.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.