Deloitte Supply Chain and Network Operations - Order Management (OMS) Solution Consultant in Charlotte, North Carolina
Supply Chain and Network Operations - Order Management (OMS) Solution Consultant
Do you like to challenge the status quo? Does curiosity feed your soul? Are you addicted to the thrill of creating? Do you want to be your authentic self at work? Then consider a career within our Supply Chain practice. Creative design, state-of-the-art technology, and your imagination merge here to create lasting impact for our clients. Not to mention make for a pretty fun and meaningful career!
The teamWe work with clients to solve their most complex and strategic operational challenges. Our team spans the supply chain from procurement to manufacturing and all through connecting the supply to the customer. In today's world we can't do that without working together across the supply chain and using data and analytics to get our clients insights in real time, all the time. Many of our clients are trying to keep up with companies based solely on an interconnected supply chain; we modernize their supply chains using artificial intelligence, machine learning and connected products resulting in a competitive asset for the entire organization.
Our Synchronized Planning & Fulfillment practice develops integrated business and supply chain planning solutions that synchronize customer demand, supply chain assets, and working capital to drive and deliver improvements in customer service levels, supply chain efficiency and financial results. We work with companies to develop strategy, identify opportunities, and create innovative alternatives that provide supply chain improvement for shareholders and customers. Read more about our Synchronized Planning & Fulfillment services
Take a look at what we're doing in the Planning & Fulfillment space!
Work you'll doAs a Consultant you will work in a collaborative and diverse team environment providing many opportunities to have an active voice. You will advise clients on their Supply Chain and Order Management strategy and work with them to implement next generation solutions. Deloitte brings world-class supply network capabilities, operational know-how, advanced analytics, and industry-specific hybrid solutions experience to our clients; specializing in: Digital Supply Networks, Internet of Things, Sourcing and Procurement, Manufacturing, Product Development, Dynamic Fulfillment, Synchronized Planning and Connected Customer.
Illustrative activities include:
Work directly with clients to understand their Order Management, Store, Call Center and related processes, capabilities, and systems
Lead and contribute to functional design sessions to capture detailed requirements and help design the solution for the client.
Lead OMS configuration and support installation of OMS, POS and Clienteling solutions for our clients
Lead and contribute to the creation and maintenance of configuration and training documents
Lead functional and technical discussions with the client including the integration of OMS to other systems like e-Commerce, ERP, WMS and other 3 rd party vendor tools
Troubleshoot system problems, discover root causes, and develop solutions
Provide solution support to technical, change management, training and testing teams
Review and contribute to specific technical and functional specification documents
Work with client and vendor teams to develop cutover and hypercare strategy
3+ years of professional experience working in Order Management, Order to Cash, Point of Sale, Store Fulfillment, Clienteling, e-Commerce
2+ years of experience with OMS solutions and/or implementation experience in one of the following: Manhattan's Active Omni, IBM Sterling OMS, Blue Yonder OMS, SAP OTC, Fluent Commerce or Salesforce
Experience with 1-3 full Omni-channel implementations in any of the following areas: Order Management, Clienteling, Point of Sale, and Store Solutions (Inventory & Fulfillment)
2+ years of experience conducting the following activities: business requirements gathering, fit-gap analysis, functional design process, system testing and solution delivery, UAT customer support, process document creations and review, working with onsite and offshore delivery model
Experience using integration tools and data exchange formats like JSON, XML, etc.
Experience using analytics and metrics to assess order processing and customer experience to identify and quantify improved opportunities
A Bachelor's Degree
Ability to travel up to 50% (While up to 50% travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)
Limited immigration sponsorship may be available
Outstanding critical thinking, analytics, and problem-solving skills with the ability to exercise mature judgment
Strong oral and written communication skills, including presentation skills (MS Visio, MS Power Point)
Experience working with cross-functional / extended teams
Experience working as a Consultant in a consulting firm delivering supply chain services in a client environment
Experience delivering projects using Agile methodology
Knowledge of ERP and CRM systems
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.