Deloitte ServiceNow/Nuvolo Senior Manager in Charlotte, North Carolina
ServiceNow Nuvolo Senior Manager
Work you'll do
Industry-leading clients. An award-winning culture. Top-notch connections. Big opportunities. At Deloitte, you'll work with the best in the business to solve the toughest problems in business. From learning to leadership, this is your chance to take your career to the next level. Deloitte's Real Estate & Location Strategy offering helps organizations create value with every real estate and location decision - optimizing real estate operations and the enterprise footprint by combining leading-edge strategies with the latest real estate & location analytics and asset management technology.
As a Manager within our Real Estate & Location Strategy team, you will:
Identify opportunities for efficiencies in work process and innovative approaches to completing scope of work
Lead team problem-solving efforts and offer ideas to solve client issues.
Prepare and conduct client interview and design workshops for technology and business process enhancement
Manage development of project deliverables as required including: Functional requirements, As-is and to-be process flows, Current and future state technology diagrams, Functional design documents, Use cases & test cases, Test and training plans, Traceability matrices, Training materials
Act as the primary point of contact for client stakeholders and manage leadership relationships throughout engagements. This includes reporting directly to executive steering committees for program status, risks, and/or changes.
Liaise between clients and the technical team to interpret and ensure that business requirements are accurately reflected in the solution
Lead proposal development, as requested
Our Real Estate & Location Strategy team works as trusted advisors to Corporate Real Estate leaders, CFOs, COOs, CIOs, and key executives. We advise, implement and deliver as-a-service solutions, helping our clients develop corporate real estate strategies and capabilities to support enterprise-wide decision-making, improve real estate portfolio cost and performance, and create impacts within their organizations' workplace and culture.
12+ years' ServiceNow implementation experience or 8+ years' Nuvolo experience
8+ full-lifecycle implementations
Experience managing teams of 4+ resources through design, development, and/or operations of complex technology environments
Bachelor's degree in Business, Engineering, or Information Systems
Travel up to 50% (While 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Data mapping and data migration in ERP/IWMS Implementations
ServiceNow certification in one or more areas
Good understanding of multiple ServiceNow applications and modules
Experience in real estate, facilities management, maintenance & operations, capital projects, or space management
This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. We would not anticipate that the individual hired into this role would land at or near the top end of the range, but such a decision will be dependent on the facts and circumstances of each case. A reasonable estimate of the range is $153,000 to $311,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.