Deloitte Process Manager – Manager - Tax Transformation (C) in Charlotte, North Carolina

If you are a leader with a passion for transforming global tax business with digital technology, plan your career with the US Tax Transformation PMO. This is an exciting opportunity to support global execution of Deloitte s tax strategy as we shift from doing digital to being digital by reimagining how we engage with our clients, deliver our services, operate our business, and create value.

Work you ll do

As a Manager in our Tax Transformation Office, you will be responsible formanaging relationships to track and monitor workstream(s) progress, ensure timely reporting of milestone and dependency status, monitor risks and issues to escalate to leadership, and execute day-to-day project management activities across the transformation lifecycle of initiate, plan, and execute. Additional responsibilities include:

  • Leading global ITIL workstream teams to deliver global ITIL capabilities.

  • Developing ITIL workstream implementation strategies and staffing models.

  • Leading ITIL workstream team through project phases, including developing project scope, schedule, dependencies, and monitor and measure progress against projected versus actual plan, deliver program milestones, and track against KPIs.

  • Connecting with global firms to deliver global ITIL solutions.

  • Influencing and leading international, cross-functional teams/projects.

  • Evaluating, monitoring and resolving project risks/issue and manage escalation/resolution.

  • Preparing program monitoring and reporting deliverables and participating in recurring updates with Tax Transformation PMO leadership and providing insight into progress.

  • Developing and executing communication plan for ITIL workstream.

  • Leading continuous process improvement for ITIL processes.

The Team

Deloitte Tax LLP's Tax Transformation Office (TTO) is responsible for the design, development, and deployment of innovative, enterprise technology, tools, and standard processes to support the delivery of tax services. The TTO team focuses on enhancing Deloitte Tax LLP s ability to deliver comprehensive, value-added, and efficient tax services to our clients. It is a dynamic team with professionals of varying backgrounds from tax technical, technology development, change management, Six Sigma, and project management. The team consults and executes on a wide range of initiatives involving process and tool development and implementation including training development, engagement management, tool design, and implementation.



  • Bachelor s degree in information technology, business, or related

  • 5 years of related IT experience

  • Experience with ITIL Service Management

  • Stakeholder management and strong interpersonal and communication skills, and the ability to influence

  • Experience with Software Development Lifecycle (SDLC) methodologies

  • Strong verbal and written communication skills; strong listening, interpersonal, and facilitation skills

  • Quick learner with the ability to develop polished presentations, talking points, and content

  • Able to interact effectively with professionals at all levels and communicate recommendations

  • Demonstrated experience working with and influencing as part of a team

  • Motivated, resourceful, and dependable

  • Well organized with the ability to multitask and prioritize multiple, ongoing projects

  • Able to respond quickly to high-priority deadlines with little lead-time and adaptable to direction changes

  • Able to travel up to 20% of your time


  • Master s degree in information technology, business, or related

  • PMP certification

  • Global Program Management experience

  • Recent experience with ServiceNow

  • Experience in tax/finance IT

  • Intermediate skills with Excel, Microsoft Project, and/or SharePoint technologies

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at

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Category: Tax

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see for a detailed description of DTTL and its member firms. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

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