Deloitte Jobs

Job Information

Deloitte ML Engineer, Experience Management in Charlotte, North Carolina

In today's world, customers expect companies to know who they are and what they want. Customers want to have products, services or experiences that best suit their needs delivered to them seamlessly across physical and digital channels. Customers are human first: driven by dynamic wants, needs, and desires. The ability for brands to make personal, meaningful connections on a human level has never been greater and the Experience Management team at Deloitte Digital delivers on those experiences in a way that allows companies to own the customer journey end-to-end.

We help companies connect key data sources to understand what matters most to people; connect to advanced technologies like ML and machine learning to sense and respond to those needs at scale; and connect their systems to unlock insights, create collaboration and drive acquisition, engagement and loyalty. Most importantly, we empower companies to connect with customers in personal, meaningful ways that respect them as people, not just customers.

The Experience Management team at Deloitte Digital gives companies the ability to build and leverage the connections - between people, systems, data and technologies - so they can deliver personalized, contextual experiences to customers at scale. We are seeking to transform the way brands interact with their customers and elevate the human experience.

Come join a team of passionate, talented "pure" data scientists and hybrid ML engineers who collaborate to design, build and maintain cutting-edge ML solutions that arm our clients with real-time customer insights delivering tremendous value. If you ' re intellectually curious, hardworking and solution-oriented, you ' ll fit right into our fast-paced, collaborative environment.

Work you ' ll do

As an ML Engineer, you ' ll support the development and deployment of transformational ML capabilities for large clients. You ' ll combine leading open source tooling and techniques with a suite of customer experience libraries and solutions, which automate the management of cross-channel communications with consumers for large clients. We make heavy use of the Python machine learning ecosystem, and build systems to deliver massive decisioning throughput, with tight latency constraints on our real-time systems. If you have deep experience in designing, implementing, automating and deploying machine learning pipelines and workflows, we want to hear from you!

Your responsibilities will include:

  • Participate in all phases of the model development lifecycle

  • Solution productionalized machine learning to drastically reduce total cost per decision, moving expensive human-driven decisions to drastically cheaper and more effective machine-driven ones

  • Help design and implement functional requirements for client engagements

  • Collaborate with our services data scientists to deploy and use libraries and APIs which make machine learning for customer use cases both easy and powerful, and help brands gain deep understandings of their consumers

  • Prepare technical documentation

  • Integrate with surrounding technology components and services

  • Coach junior team members

Successful skillsets for this role are:

  • Deep interest in data science and software development

  • Eager to work with data scientists, fellow engineers and product owners

  • Experienced with collaborative techniques like pair-programming and white board design sessions

  • Continuously learning and improving, and constantly exploring new languages, tools, and techniques

The team

Advertising, Marketing & Commerce

Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients' brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients' marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.

We serve our clients through the following types of work:

  • Cross-channel customer engagement strategy, design and development (web, mobile, social, physical)

  • eCommerce strategy, implementation and operations

  • Marketing Content and digital asset management solutions

  • Marketing Technology and Advertising Technology solutions

  • Marketing analytics implementation and operations

  • Advertising campaign ideation, development and execution

  • Acquisition and engagement campaign ideation, development and execution

  • Agile based, design-thinking, user-centric, empirical projects that accelerate results



  • 3+ years of experience authoring, supporting or providing a data science platform to data scientists:

  • Deep knowledge in the machine learning lifecycle, and in ways to facilitate collaboration and productivity in each of its phases.

  • Exposure to a number of data scientists and expertise in finding solutions to workflow problems.

  • Knowledge of common machine learning frameworks and libraries and in ways to productionalize their inputs and outputs

  • Comfort with various machine learning techniques and their practical implementation, particularly reinforcement learning

  • Experience with one or more common workflow / pipelining frameworks (Kubeflow, MLFlow, Argo or equivalents)

  • Strong knowledge of the Python ecosystem, the Jupyter ecosystem (Lab, Notebook, Binder) and their libraries, norms and tooling

  • Exposure to AutoML tooling (H2O, DataRobot or equivalents)

  • Experience in deploying and maintaining enterprise-scale machine learning applications in production

  • 2+ years of experience writing well-tested production software

  • 1+ years of experience on distributed, high throughput and low latency architecture.

  • 1+ years of experience building software on top of major container technology (Kubernetes, docker, or similar).

  • Strong testing mindset with experience writing tests at various levels of granularity

  • Familiarity with Continuous Integration tools (GitHub actions, Travis-CI, etc.)

  • A history of good collaboration with DevOps and Project Managers on meeting project goals.

  • Proven track record working with products from major cloud providers (AWS, GCP, Azure, etc.)

  • Limited immigration sponsorship may be available.


  • Experience with large consumer data sets used in performance marketing is a major advantage

  • Exposure and/or expertise writing and/or running Terraform or other infrastructure-as-code automation

  • Well-versed in (or contributes to) data-centric open source projects

  • Experience in performance analysis and optimization of machine learning applications, e.g. in optimizing code written by others

  • Presence or contributions to projects within the wider open source ecosystem

  • Proven ability to communicate both verbally and in writing within a high performance, collaborative environment.

  • Exposure to commonly used relational and non-relational databases


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.