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Deloitte Manager- IE in Charlotte, North Carolina

Human Services Transformation- Manager

Government & Public-Services Practice (GPS)

Deloitte Consulting is in the business of enabling governments to deliver extraordinary advantages to citizens through unprecedented efficiency, accountability, and responsiveness. Our mission is simple - to help governments serve the 21st century citizen. As an organization with deep commercial industry knowledge, Deloitte Consulting's Government &Public-Sector Practice (GPS) is a source of best practices in Strategy, Financial Management, Enterprise Risk Management, Technology Integration, and Human Capital. Our government clients turn to us for better insights into leading strategies and to tap into our network of prominent teams across our industry programs. Deloitte Consulting has the people, the experience and the resources to meet the needs of our client .

The role is for a Project Manager who would be responsible for planning, overseeing and executing projects from inception to implementation, and post-implementation support. Alongside day to day project execution, the resource would also be responsible for spearheading innovation on the project. The position is a client facing role, and hence, the resource should possess strong communication and presentation skills. We prefer someone with background in Human Services Transformation space, preferably Integrated Eligibility.

Work you'll do:

  • As a Manager, you manage work threads across one or more engagement teams to help our clients solve problems, expand market share, improve operations, and grow their business.

  • Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work; manage engagement economics; manage engagement risk

  • Manage day to day interactions with executive clients and sponsors

  • Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies

  • Develop practical solutions and methodologies; develop "thought ware" and "point-of-view" documents; participate in public speaking events; get published in industry periodicals

  • Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices.

  • Travel up to 50% (While 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)

    Qualifications:

Required:

  • 7 or more years of management and/or consulting experience

  • Must be legally authorized to work in the United States without the need for employer sponsorship now, or at any time in the future.

Preferred:

  • In addition, successful Managers will have the following preferred background:

  • Experience planning, tracking and delivering projects using Microsoft Project and documenting processes in Microsoft Visio

  • Background in Human Services Transformation space, preferably Integrated Eligibility

  • Strong presentation and facilitation skills including development and delivery of Microsoft PowerPoint presentations

  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

  • Experience working in a collaborative environment

  • Experience leading work planning, monitoring, and reporting

  • Experience conducting interviews and documenting requirements

  • Experience leading design sessions and defining future state processes

  • Ability to work independently and manage multiple assignments

  • Strong oral and written communication skills

The team

Human Services Transformation

Our Human Services Transformation team works to help transform how our Government and Public Services clients deliver their services to customers across a variety of channels such as walk-in, mail-in, call center, and self-service applications.

We deliver large, complex systems development and transformation projects to Human Service agencies at the federal, state, and local government level enabling us to collaborate with clients who serve those most in need. Budget constraints paired with increased demand for human services have challenged our clients to find efficiencies, do "more with less," and rethink the way they deliver services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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